LifeLong Medical Care has an exciting new opportunity for a Human Resources Generalist in Berkeley. The Human Resources Generalist is responsible for performing HR-related duties on a professional level and typically acts as a resource on human resources matters, providing guidance, assistance, and support to management and staff. This position provides subject matter expertise for employee relations issues and is responsible for investigating and responding to staff complaints and handling other complex, sensitive employee relations cases. Responsible for building and maintaining effective programs to positively support staff and supervisors in the areas of performance management, employee retention, conflict resolution, complaint response and affirmative action compliance.

HR Service Delivery and Employee Support

• Manage intake, triage, and resolution of employee and manager inquiries through the HR ticketing system, ensuring timely, accurate, and professional responses.
• Serve as a knowledgeable point of contact for HR-related questions, including policies, procedures, benefits, leaves, timekeeping, and workplace concerns.
• Identify recurring themes or trends in HR tickets and escalate issues or improvement opportunities to People leadership.
• Ensure appropriate documentation of inquiries, guidance provided, and system updates, in accordance with policy and compliance requirements

      Employee Lifecycle and HR Operations

• Partner with People leadership to support all phases of the employee lifecycle, including onboarding, performance management, employee relations, leaves of absence, and offboarding.
• Execute onboarding processes, including compliance documentation, orientation coordination, systems access, and first-week setup.
• Coordinate offboarding activities, including exit interviews, documentation, and system updates, in accordance with policy and compliance requirements.
• Maintain accurate and timely HRIS records throughout all employee lifecycle events, ensuring data integrity and confidentiality

       Employee Relations and Workplace Practices

• Partner with employee relations leaders to support performance management, investigations, corrective action, and documentation
• Prepare clear, accurate, and compliant employee relation documentation aligned with organizations policy and California employment law
• Apply discretion and sound judgement when handling sensitive and confidential matters
• Serve as a resource to managers navigating performance and conduct issues, escalating if appropriate

      California Labor Compliance

• Support compliance with California wage and hour requirements, including overtime, travel time, split shifts, and meal and rest break rules
• Partner with People leadership to support compliance with California and healthcare specific regulations, including CFRA, SDI, PDL, paid sick leave, workers compensation, Cal OSHA, and CDPH requirements
• Ensure employee relations practices align with applicable employment laws and internal standards
• Support responses to workplace safety concerns, including those arising in client homes or field bases work environments

      Workplace Safety and Workers Compensation

• Support incident reporting, workers compensation claim documentation, and follow up activities 
• Coordinate return to work and modified duty processes in collaboration with managers and external partners
• Assist with maintaining Cal OSHA compliance, including required logs, records, and safety programs

      Benefits, Payroll Coordination, and Reporting

• Partner with benefit vendors and internal stakeholders to support benefit administration, enrollments, qualifying life events, and leave management
• Serve as a resource to employees regarding benefits and leave related questions
• Collaborate with Payroll to support timekeeping concerns, mileage reimbursements, rate differentials, and related injuries
• Track and support reporting on HR metrics such as headcount, turnover, and employee relation trends
• Support audits, reporting requirements, and classification reviews as needed

Qualifications

• Demonstrated experience in full cycle HR Generalist role
• Strong working knowledge of California employment law and HR best practices
• Experience supporting employee relations and handling sensitive workplace matters
• Strong written and verbal communication skills with attention to accuracy and clarity
• High level of discretion, professionalism, and sound judgement
• Ability to manage competing priorities in a fast paced environment
• Experience with HRIS platforms, paycom experience preferred

Job Requirements 

• Bachelors degree in communications, business, human resources, psychology, or a related field or equivalent experience
• Minimum of 5 years of relevant experience in HRIS implementation, workflow documentation and development, or HR process optimization