The Homeless Services Clinic Coordinator is responsible for overseeing the admin needs of clinics offered within homeless services programs. The HSCC plans programs clinic schedules, manages supplies and inventory, assists clinic and program providers to facilitate patient care, conducts patient outreach, oversees admin of contingency management, facilitates referrals, troubleshoots insurance eligibility issues, and provides patient health education. 

Essential Functions        

• Conduct patient intakes, registers new patients, and maintains accurate medical records
• Register new patients and scan necessary documents in the Electronic Health Record
• Look up and enter insurance information into individual health records and trouble shoot eligibility issues
• Maintain up to date patient demographic and insurance information in agency clinic management and health record systems
• Maintain provider visit schedule of appointments and provide regular reminders to providers of their scheduled appointments
• Work with on-duty staff to conduct regular outreach effort to patients to and ensure patients attend scheduled appointments on time
• Manage patient flow during clinic hours, including check in and check out
• Assure that clinics have necessary supplies, that clinic facilities are set up prior to scheduled clinic time, and exam rooms are stocked appropriately prior to patient appointments
• Conduct regular inventory of clinic supplies, submit requisitions for supply orders, and assure out-of-date supplies are disposed of according to relevant agency guidelines
• Coordinate site waste disposal with appropriate vendors
• Maintain and record vaccine refrigerator and freezer temperature log
• Label and organize supplies appropriately to make sure they are retrievable
• Track patient encounters and enter charges for each completed encounter on a weekly basis
• Enter and track encounter and billing data to ensure clinic is meeting productivity targets
• Run insurance and check eligibility for every new patient, at patient intake, and once a month for all patients
• Assist patients whose Medi-Cal is no longer active or registered in Alameda County to submit applications and recertifications to renew or establish insurance and benefits
• Contact insurance providers or other funders to obtain authorizations to ensure reimbursement for services
• Coordinate with case managers, providers, and referral specialists to facilitate referrals for labs, diagnostic tests, specialty care, and follow up appointments
• Manage day-to-day operational aspects of contingency management and train staff on how to administer rewards
• Work with site staff to conduct regular outreach efforts to clients
• Participate in and help conduct group visits at each site
• Attend all meetings that are required for this position, take notes, and distribute notes to meeting attendees

Qualifications   

• Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Ability to effectively present information to others, including other employees, community partners and vendors.
• Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills.
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.