The Supportive Housing Program (SHP) Director provides strategic leadership and oversight for LifeLong’s supportive housing program, supervising Program Managers and ensuring high-quality housing retention services across multiple permanent supportive housing (PSH) sites spread across Alameda and Contra Costa counties. The Director is responsible for staff supervision and development, program performance, fiscal management, compliance with funder requirements, and the integration of services between LifeLong, property management, resident services, and community partners. 

The Director ensures all supportive housing programs are delivered in alignment with Housing First principles, emphasizing patient centered, low-barrier access, harm reduction, trauma-informed care, and resident choice. This role plays a key part in advancing organizational priorities, shaping housing retention best practices, and strengthening partnerships to promote long-term stability for residents. The position collaborates closely with other Homeless Services Department programs to support a collaborative and responsive system of care. 

This is a full time, benefit eligible position. Compensation: approximately $105,000-120,000K Salary

Benefits

We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Leadership & Supervision 

• Supervise, coach, and support Program Managers overseeing housing retention case management teams. 

• Lead recruitment, onboarding, training, and professional development efforts for supportive housing leadership staff. 

• Conduct regular supervision, performance evaluations, and corrective action processes with and for Program Managers. 

• Foster a positive, inclusive, and collaborative team culture that reflects organizational values and client-centered care. 

Program Oversight & Service Delivery 

• Ensure supportive housing programs consistently implement Housing First practices, trauma-informed care, and culturally responsive services. 

• Provide leadership for program-wide case conference structures, housing stability meetings, and multidisciplinary collaborations. 

• Oversee coordination between case management teams, property management, and resident services to resolve lease compliance issues, behavioral challenges, and building-level concerns. 

• Develop and monitor program policies, procedures, and service models to ensure alignment across supportive housing sites. 

• Respond to escalated client or program crises, providing guidance to Program Managers and staff on risk management and de-escalation. 

Data, Evaluation, & Compliance 

• Oversee program data collection, quality assurance, and reporting for multiple housing program funding streams. 

• Monitor outcomes and performance indicators, ensuring accuracy and timeliness of documentation, and compliance with contracts and funder requirements. 

• Lead program evaluation efforts, identify trends, and implement improvements that strengthen housing stability outcomes, staff retention, and staff satisfaction. 

• Partner with the finance and contracts teams to ensure program budgets, expenditures, and deliverables are met. 

Strategic Leadership & Partnerships 

• Serve as the organizational lead for supportive housing partnerships, including collaborations with property management, funders, resident services providers, and community-based organizations. 

• Represent supportive housing at internal leadership meetings, external coalitions, and with local government and funder partners. 

• Identify and pursue opportunities for program development, funding, and innovation to expand supportive housing capacity. 

• Work closely with agency leadership to integrate supportive housing services within the broader continuum of homeless services. 

• Champion equity, inclusion, and anti-racist practices in all aspects of supportive housing operations. 

Qualifications

Bachelor’s degree, preferably in Psychology, Social Services, Human Services, Public Health or another related field.

Minimum of 5 years of progressively responsible leadership experience in supportive housing, homeless services, or related social services.

At least 3 years of supervisory experience managing Case Managers and Team Leads.

Deep knowledge of Housing First, harm reduction, trauma-informed care, and best practices in housing retention.

Proven experience with program development, contract management, and budget oversight.

Strong skills in staff supervision, coaching, team-building, and performance management.

Excellent ability to collaborate across multidisciplinary teams and external partners, including property management.

Strong organizational, analytical, and communication skills; ability to use data to drive decision-making.

Commitment to social justice, equity, anti-racism, and serving individuals with complex barriers to housing stability.