LifeLong Medical Care is looking for a Desktop Support Analyst to work throughout our sites in the East Bay area. Responsibilities include but not limited to provide Desktop, Software and Network Support services remotely and on-site. The role requires strong technical skills with an emphasis on delivering superior customer service within our SLAs. In addition, the analyst will participate in projects such as PC refresh, and other projects based on business needs.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

This is a full time, benefit eligible position at our administrative offices. 

Benefits

Compensation: $25.00 - $28.37/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

• Provides excellent customer service at all times to internal customers in a business, medical and dental environment
• Provides remote and on-site technical support
• Create incident/request tickets, prioritize, update and close tickets per SLAs
• Setup and configuration of new computers, software installation, updates and upgrades
• Setup and configuration of mobile devices
• Troubleshoot network issues
• Setup and troubleshoot printer, copier, scanner and fax issues
• Able to resolve technical issues independently and work with minimal supervision
• Interfaces with multiple departments to solve problems and improve process quality.
• Follows internal documentation and updates documentation as necessary.  
• Updates software inventory as needed.
• Participates in a rotational after-hours on-call support
• Will be required to travel to different locations to support end-users if issue(s) cannot be resolved remotely
• Work with other IT departments and third-party vendors to resolve technical issues, and may serve as the primary liaison between internal IT teams and vendors
• Participates in special projects as assigned

• 3 plus years of relevant desktop support experience or equivalent combination of education and work experience
• Strong problem and troubleshooting skills, excellent customer service skills, including professional phone and email interactions
• Able to work under pressure in a positive, friendly and professional manner
• Very good understanding of desktop and network administration fundamentals, Windows installations/upgrades, and problem-solving analytical skills
• Vehicle transportation and able to lift 25 lbs. is required