Lifelong Medical is seeking the Director of Technology Operations to lead the strategic and operational management of our IT services. This leader will drive system-wide improvements in IT service delivery and technology utilization while fostering a culture of continuous learning and equity.

The Director will oversee the Helpdesk, Desktop Support, System Operations, Network Infrastructure, and Cybersecurity teams, set clear expectations and hold team members accountable for performance and results. The Director will also be responsible for managing vendor relationships to ensure service quality and cost-effectiveness. This role collaborates closely with site and executive leadership across multiple departments to define and implement strategic technology goals that align with Lifelong Medical’s mission and long-term growth.

This is a full time, benefit eligible position at our Lifelong Administrative Offices.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. 

Benefits

Compensation: $62 - $72.11/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

• Develop and execute IT roadmap in alignment with Organization's strategic goals.
• Collaborate with executive leadership to identify opportunities where technology can drive efficiency, innovation, and service delivery.
• Lead, mentor, and manage IT staff across infrastructure, system operations, helpdesk, desktop support and cybersecurity functions.
• Set clear performance expectations, foster professional development, and promote a high-performing and inclusive team culture.
• Oversee daily IT operations to ensure consistent service availability, system performance, and technical support across the organization.
• Implement SLT frameworks to improve support and responsiveness.
• Lead the development and enforcement of cybersecurity policies, procedures, and incident response plans.
• Ensure compliance with HIPAA regulations and conduct regular risk assessments and audits.
• Direct the planning, implementation, and maintenance of IT infrastructure, including networks, servers, cloud environments, cybersecurity stacks and enterprise systems.
• Ensure reliability, scalability, and security of technology platforms.
• Plan and oversee the execution of major IT initiatives, including system upgrades, software implementations, and infrastructure projects.
• Manage the IT CAPEX and OPEX budget, track expenditures, and negotiate vendor contracts to ensure cost-effective solutions.
• Develop and enforce IT governance policies, standards, and procedures.
• Ensure compliance with organizational policies and external regulatory requirements.
• Conduct periodic network penetration tests and simulated phishing campaigns to assess security vulnerabilities. Develop mitigation plans and deliver staff education to address identified gaps.
• Manage relationships with third-party vendors, consultants, and technology partners.
• Evaluate and select technology solutions and services that align with business needs and budget.
• Meet monthly with site leadership to identify IT service and technology gaps; develop and implement solutions to address those gaps and improve operational efficiency.
• Provide clear communication on IT initiatives, timelines, and impacts to non-technical audiences.
• Establish and regularly test business continuity and disaster recovery plans.
• Ensure data backup systems and protocols are robust and compliant with industry standards.
• Other duties as assigned by leadership.

• Detail oriented with strong organizational, administrative, and problem-solving skills.
• Be flexible with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
• Ability to prioritize tasks and complete assignments in a timely manner.
• Ability to effectively present information to others.
• Ability to work independently and comfortably, asking for help and support.
• Excellent interpersonal skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Deep knowledge of cybersecurity principles, risk management, and compliance frameworks (e.g., HIPAA)
• Familiarity with cloud computing, data analytics, enterprise applications (EPIC and Dentrix), and networking technologies
• Ability to develop and implement IT policies, procedures, and governance structures
• High level of integrity and professionalism
• Results-oriented and adaptable to changing business needs
• Commitment to diversity, equity, and inclusion.

Job Requirements

• Bachelor’s degree in management information system, Computer Science, or related field.
• At least 5 years of progressive experience in healthcare settings, with a minimum of 3 years in process improvement, quality, or change leadership.
• Minimum 3 years of experience in a leadership role with direct supervisory responsibilities.
• Proficiency in process improvement methodologies
• Proven experience managing IT infrastructure, networks, systems, and IT support services.
• Experience leading cross-functional teams and managing large-scale IT projects.
• 5+ years’ experience with IT infrastructure and oversight in a healthcare setting.

Job Preferences             

• Master’s degree in information systems, Computer Science, or a related field.
• Prior leadership experience in a mission-driven, nonprofit, or healthcare organization.
• Experience with Electronic Health Records (EHR) systems such as Epic, Cerner, or Dentrix.
• Familiarity with HIPAA compliance standards.
• Proven experience leading digital transformation or cloud migration initiatives.
• Strong background in cybersecurity strategy and implementation.
• Experience managing IT across multiple locations or a distributed workforce.
• Demonstrated ability to build partnerships with department heads, executives, and external vendors.
• Commitment to advancing equity, diversity, and inclusion in technology environments.
• Experience working in a safety-net health system, FQHC, or community-based care setting.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, and sit; use hands to finger, handle, or feel and reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. The employee frequently works with a video display terminal for prolonged periods; vision abilities include close vision and ability to adjust focus.

While performing the duties of this job, the employee regularly works in inside and outside environmental conditions. The employee may be required to attend evening meetings, travel and work evenings or weekends. The noise level varies from quiet to moderate. Employees are subject to frequent interruptions.