Working together with the Sr. Program Manager, the Program Manager is responsible for the operational management of the ACGME accredited LifeLong Medical Care Family Medicine Residency Program. The Program Manager oversees the day-to-day operations of the residency program, ensuring compliance with ACGME and program requirements. This includes coordinating maintaining program records, supporting recruitment and onboarding of residents, and facilitating communication between faculty and residents to ensure a high-quality educational experience and efficient program operations.

This is a full time, benefit eligible in Berkeley, CA.

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. 

Benefits

Compensation: $90k - $100k/year. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan

Essential Functions

• Program Enhancement
  • Partner with program leadership, faculty, residents and staff to lead and manage ongoing residency program evaluation and continuous quality improvement efforts.
  • Develop and implement plans and timelines for program evaluation and enhancement initiatives in alignment with program and organizational goals and objectives.
  • Collaborate with program leadership to oversee the administration of key committees: Program Enhancement Committee, Annual Institutional Review Committee, and Special Review Committee.
  • Ensure timely and accurate completion of the Annual Program Evaluation (APE) and complete a thorough review of program performance metrics to identify areas for improvement.

• Resident & Faculty Success
  • Monitor and track resident progress via performance tools and ACGME milestones.
  • Manage and coordinate the design, collection, distribution, and completion of evaluation tools for residents, faculty, and staff, ensuring timely and accurate feedback.
  • Design and implement a comprehensive system to document, track, and assess the progress of residents and faculty.
  • Collaborate with program leadership to lead the Clinical Competency Committee including preparation of all documentation
  • Track and manage individualized education plans for residents
  • Work effectively with partner institutions to support resident and program evaluation efforts.
  • Create and oversee systems for managing Family Medicine trainee examinations, including coordinating registration, proctoring, and ensuring accurate tracking.

• Other Program Support
  • Support key residency activities, including recruitment, interviews, orientation, open houses, career fairs, graduations, and other medical education/residency program events.
  • Prepare materials for annual ACGME submissions, ACGME site visits and Special Program Reviews, ensuring all documentation is accurate, complete, and submitted on time.
  • As needed, provide support for the preparation of new funding applications and ongoing grant reports.

Qualifications   

• Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins.
• Excellent leadership, organizational, administrative and time management skills.
• Ability to be flexible and adaptive to change as well as persistent in completing complex tasks.
• Demonstrated effectiveness in leading projects, meeting deadlines, facilitating teams and working collaboratively with stakeholders in varying levels, including executives.
• Clear and concise communication skills – written and oral – as well as exceptional interpersonal skills.
• Proactive in identifying problems and working towards solutions with superior analytical, critical thinking and problem-solving skills.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, and other web-based applications and health information technology, including databases.

• Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/expertise/connections of other staff.

• Job Requirements and Preferences       

  • Bachelor's degree required; Master’s degree in health administration, education or relevant field preferred.
  • 2+ years experience in education & training, program evaluation and program management.
  • Project coordination and multi-stakeholder collaboration experience required.
  • Experience with Graduate Medical Education and relevant databases and software preferred.

  Physical Demands and Work Environment         

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

   

  While performing the duties of this job, the employee is frequently required to stand, walk, and sit; use hands to finger, handle, or feel and reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.  The employee frequently works with a video display terminal for prolonged periods; vision abilities include close vision and ability to adjust focus. 

   

  While performing the duties of this job, the employee regularly works inside environmental conditions.  The employee may be required to attend evening meetings, travel and work evenings or weekends.  The noise level is usually quiet. Individual is subject to frequent interruptions.

   

  Supervisory Responsibility         

  • This position may have direct staff supervisory responsibilities.