LifeLong Medical Care is looking for a Psychosocial Services Manager at our TRUST Health Center in Oakland. The Psychosocial Services Manager provides strategic direction for developing and implementing non-clinical services that support patients to achieve their health and wellness goals. The position directs case management, housing navigation, and health coaching services. Responsibilities include oversight of related policies and procedures, operations, care models, staff recruitment and training, supervision, budgeting, documentation and reporting, quality improvement, and collaboration with stakeholders and funders. The Psychosocial Services Manager is member of the site leadership team and collaborates with other LifeLong departments as well as public and community- based agencies to improve access and quality of care.

This is a full time, exempt, benefit eligible position reporting to the Center Director & Associate Behavioral Health Director.

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. 

Benefits

Compensation: $80k - $85k/year. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

• Hires, trains, supervises, and evaluates non-clinical psychosocial support staff 
• Provides ongoing technical and subject matter support to case managers
• Offers individualized coaching, works with HR to address any employee performance concerns, and implements performance improvement plans as needed
• Collaborates with ABHD, Center Director, and AMD to develop a clinic services model that promotes patient centered, integrated, team-based care
• Plans psychosocial service programs, develops systems, and establishes protocols to meet requirements of funders and to achieve quality improvement and assurance goals, including productivity and caseload standards
• Helps plan, facilitates and participates in clinic, department and agency meetings
• Collaborates across lifeLong homeless services programs to promote care coordination and seamless system of care
• Actively participates in community collaboratives and represents LifeLong at external meetings and with funders
• Participates in planning and implementation of data collection and quality improvement activities related to psychosocial services and integrated care
• Collaborates with leadership team to develop and monitor the site and grant funding
• Promotes diversity, equity, inclusion and belonging in support of patients and staff
• Performs other duties as assigned

Education & Experience

• Bachelor’s degree required or 3 years minimum supervisorial experience, master’s degree preferred
• At least 3 years experience providing case management or related services to disadvantaged populations
• Experience in a publicly funded mental health program, community health center, and/or social service agency serving complex patients with histories of homelessness and behavioral health conditions
• Program planning, management, budgeting

Knowledge Skills & Abilities

• Experience with case management, individual and group models of care, crisis intervention and staff education and training
• Strong commitment to working with a low-income, ethnically diverse patient population
• Strong knowledge of mental health, substance use and psychosocial issues
• Strong organizational, administrative and problem-solving skills and ability to be adaptive to change
• Knowledge of current developments and evidence-based practices in harm reduction and trauma informed care
• Knowledge of coaching techniques and human behavior change
• Excellent interpersonal, verbal, and written skills
• Must be proficient in Word, Excel, and basic office IT systems