LifeLong Medical Care has an exciting new opportunity for a Center Director at our Downtown Oakland Health Center. The Center Director provides leadership and clinic management for day-to-day operations of one or more health centers for LifeLong Medical Care. Such management includes service planning, objective setting, system development, staffing, quality assurance activity and service standards, budget and personnel issues. LifeLong uses team-based care to provide the most efficient and effective care to our patients. This position functions as a critical member of the care team, ensuring team communication, quality care, and patient satisfaction. 

This is a full time, exempt, benefit eligible position in Oakland, CA. 

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. 

Benefits

Compensation: $85k - $105k/year. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Budget and Financial Responsibility

• Responsible, together with the Vice President of Clinical Operations, for clinic financial performance including annual productivity targets, budget development, monthly reviews, and interface with finance department.

Supervision of Clinic Staff

• Oversees clinic staff to support overall delivery of clinical services in conjunction with Associate Medical Director.
• Recruits, hires, supervises, trains, and evaluates the performance of the supervisors and other clinic support staff. Jointly oversees nursing staff with the Associate Medical Director.
• Coordinates the implementation of staff educational programs together with the Associate Medical Director and Human Resources Director, including in-service training agenda to meet the regulatory requirements and professional development needs of all clinic staff.
• Oversees the implementation of physician, mid-level practitioner, and ancillary personnel clinic schedules including temporary providers in coordination with the Associate Medical Director. 
• Submits bi-weekly reviewed and approved timesheets for providers and staff.

Program Planning, Implementation and Evaluation

• Evaluates clinic workflow and activities to improve and optimize efficiency, client satisfaction, and control of costs.
• Collaborates with the Vice President of Clinical Operations and Associate Medical Director in initiating policies and plans for overall operation of the health center, and establishment of goals and priorities.
• Provides regular reports to Vice President of Clinical Operations and other senior leadership to evaluate the achievement of business and program goals.

Liaison Activities

• Meets with the Director of Health Center Operations and the Associate Medical Director to coordinate clinical and administrative activities.
• Coordinates LifeLong Medical Care services with external health care agencies and internal ancillary service providers.
• Responds to patient complaints, facilitates resolution of conflicts/issues.
• Attends external planning and coordination meetings with other agencies as assigned.
• Manages outside service work interface for laboratory, hazardous waste, house­keeping (linen services), and others as required.

Quality Assurance

• Collaborates with Associate Medical Director and Director of Health Center Operations in planning and evaluating program of patient care in accordance with protocols, standardized procedures, legal and regulatory governments and agencies, infection control standards and quality assurance program criteria.
• Participates in the implementation of the clinic quality improvement initiatives.
• Assists the Associate Medical Director and Director of Health Center Operations in the documentation, annual review and update of clinical procedures and patient care protocols.

General Administration

• Monitors and oversees daily compliance with security protocols and energy efficiency measures within the clinic (nightly powering down of equipment and secure lock-up).
• Attends Board of Director's meetings as assigned.
• Assures that the goals and objectives of LifeLong Medical Care are met in the daily work.
• Fosters an environment of comfort and trust among co-workers and patients in providing quality health care.
• Performs additional duties as assigned by the Vice President of Clinical Operations.

• Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
• Strong interpersonal skills with an approachable and inclusive style to effectively engage a culturally, ethnically, and professionally diverse staff.
• Ability to effectively motivate and nurture the professional development of all staff.
• Comfort with providing conflict mediation to create a positive work environment.
• Ability to ensure consistent, adherence to, and application of, organization’s policies and procedures.
• Strong organizational, administrative, problem-solving and project management skills.
• Ability to work effectively under pressure while maintaining a positive manner and remain flexible and adaptive to change.
• Ability to work independently and make sound judgments within established guidelines; understand and apply oral and written instructions; establish and maintain effective working relations with staff, clinical providers, managers and external agencies or organizations.
• Ability to interpret and tailor data and policy information to present to a variety of audiences. 
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
• Ability to connect the work of the clinic to that of other departments of LifeLong Medical Care and that of other partner organizations.
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.

Job Requirements          

• Bachelor’s degree in healthcare administration or a related field and/or an equivalent combination of education and experience.
• Five years clinic management experience in an outpatient or related healthcare setting.
• Experience with project management and budgeting.
• Successful community engagement experience.
• Proficient in Microsoft office suite.
• Ability to work occasional evenings and Saturdays.

Job Preferences

• Degree in public health, business or health care administration.
• Community Health Center experience.
• Bilingual English/Spanish.