REPORTS TO: Chief Clinical Operations Officer

POSITION SUMMARY: Supports the Chief Clinical Operations Officer (CCOO) and the operations management team by providing leadership and operational oversight of health centers, programs and cross-site initiatives. The Vice President manages Health Center Directors and other managers to ensure standard procedures and operations are being executed efficiently for optimal patient satisfaction. Supports and holds Center Directors accountable for the site’s P&L, operational and productivity dashboards. Collaborates on and leads departmental and organization-wide projects and initiates related to primary care. Represents the CCOO department to internal and external stakeholders. Maintains positive relationships with clinician and management teams. Inspires employee engagement across the organization.

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. 

Benefits

Compensation: $160,000 - $240,000 Annually. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

FLSA Classification: Exempt EEO Classification: Exec/Senior Offs & Mgrs.

Essential Functions

• Directly supervises Health Center Directors and monitors site activities to ensure fulfillment of the community’s needs for quality health care. Visits health center sites regularly to maintain relationship with health center site leadership, monitor progress on initiatives, collect staff feedback, identify and implement best practices.
• Facilitates collaboration between assigned regional health centers and supports department initiatives.
• In partnership with Center Directors, monitors Tableau operational, financial, and patient access dashboards and reports. Supports and holds Center Directors accountable for the site’s P&L, operational and productivity dashboards.
• Represents the CCOO leadership with various internal and external stakeholders, i.e. Clinical Development, Compliance, Practice Transformation, Finance, Billing, Human Resources, and Quest.
• Assists with problem identification, data analysis, making recommendations, and developing action plans.
• Ensures staff are trained to efficiently use Electronic Health Records.
• Co- Leads improvement and standardization initiatives and reports outcomes for multiple audiences, i.e. staff, and senior management.
• Assists with recruitment, development, retention, and oversight of management staff.
• Supports managers with business case development and variance reporting.
• Assists Center Directors on employment issues including disciplinary actions and compliance with HR policies.
• In collaboration of the CCOO team, implements and monitors continuous Quality Improvement processes, programs and ensures regulatory readiness within the clinical departments.
• Supervise centralized operations staff, Program Managers, Project Managers and other classifications of staff as assigned.
• Provides general administrative support to the CCOO including preparing internal communications, meeting agendas, reports, and project communications.
• Interprets and integrates federal, state and local laws and regulations.
• Assists with development and implementation of policies and procedures.
• In collaboration with Health Center Directors, monitors operations, programs, policies and physical properties to ensure regulatory compliance of HIPAA, OSHA, etc.
• Manages budgets (in collaboration with Health Center Directors and Program Managers) including annual development, monthly review, and interfaces with the finance department.

• Commitment to the provision of primary care services to our community.
• Leadership style that fosters respect, collaboration, and innovative approaches.
• Proactively create and independently move forward multiple complex agendas.
• Commitment to mentoring and coaching staff to build internal leadership.
• Operations, business acumen and leadership skills.
• Ability to analyze and explain financial and program data.
• Experience leading successful change management with a staff.
• Strong organizational, administrative, multi-tasking, prioritization, and problem-solving skills.
• Ability to work effectively under pressure in a positive friendly manner and to be flexible and adaptive to change.
• Ability to effectively present information to others, including other employees, community partners and vendors.
• Ability to work with individuals and organizations at the local level to build support.
• Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements

• 5 years of management experience in an outpatient or related healthcare setting.

5 Years working and leading emergency management

5 Years working with security teams

Experience leading Incident Command functions with ICS training

• Excellent leadership and communication skills (both written and verbal) with ability to facilitate understanding across multiple audiences.
• Flexibility and strong project leadership skills with the ability to drive large, cross-functional programs to meet strategic and tactical goals.
• Bachelor’s degree required
• Access to reliable transportation with current insurance to allow travel among all health center and program sites.
• Experience supervising staff

Job Preferences

• Community Health, FQHC experience in a similar role.
• Master’s degree in healthcare management or related field preferred.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, and sit; use hands to finger, handle, or feel and reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. The employee frequently works with a video display terminal for prolonged periods; vision abilities include close vision and ability to adjust focus.

While performing the duties of this job, the employee regularly works in environmental conditions. The employee may be required to attend evening meetings, travel and work evenings or weekends. The noise level is usually quiet. Individuals are subject to frequent interruptions.

Supervisory Responsibility

• This position has direct staff supervisory responsibilities.