Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Lead Front Office & Eligibility Coordinator to work at our East Bay Community Recovery Project in Oakland. The Lead Front Office Eligibility Coordinator (Lead FOEC) provides training and onboarding support to new FOEC staff through onboarding coordination and scheduling, training, and overseeing some administrative or project-related tasks essential to the FOEC role. In addition, the Lead FOEC maintains ongoing FOEC-specific functions at their site by ensuring timely data entry, managing patient flow, handling site communications, and maintaining workflows that allows site operations to continue uninterrupted.

This is a full time, benefit eligible position.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. 

Benefits

Compensation: $22 - $23/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions.
• Responsible for patient reception and intake including registration, check-in, and scheduling future appointments.
• Performs computer data entry and document scanning and validation.
• Manages patient flow from front to back office.
• Provides patient de-escalation as needed and mobilizes a team to address medical or mental health emergencies.
• Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointment time.
• Answers clinic phones and directs calls appropriately; makes follow-up calls.
• Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
• Maintains appearance of waiting areas and reception desk.
• Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages.
• Maintains inventory of front desk supplies and forms.
• Orders office supplies when needed and ensure supply closet is organized.
• Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed.
• Generates correspondence as requested.
• Keeps statistical records as requested by Center Supervisor or Manager
• Participates in team meetings, supervision, and trainings.
• Schedules appointments for staff.
• Ensure soap and towels are available for client showers, and laundry pods are available for client laundry.
• Make binders for new clients; provide intake packets to counselors.
• Additional duties as assigned.

Lead Functions

• Develops and maintains onboarding documentation pertinent to the FOEC.
• Provides ongoing technical and subject matter support to FOECs through consultation and case conferencing. 
• Provides intensive training and onboarding support to new FOECs through one-on-one meetings and shadowing opportunities. 
• Participates regularly in site/program meetings. 
• Assists in the development and implementation of new workflows pertinent to documentation, data entry, care coordination, and referrals. 
• Assists in the implementation quality improvement efforts in collaboration with other site/program leadership. 
• Assists in reviewing reports to monitor data entry, quality, and consistency. 
• Coordinates operation of special projects as assigned by supervisors/managers. 

• Two years’ experience in an administrative role.
• Strong organizational, administrative, and problem-solving skills, and ability to be flexible and adaptive to change.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Ability to prioritize competing work demands and tasks from clients or staff.
• Ability to work effectively and calmly under pressure in a positive, friendly manner.
• Work in a team-oriented environment with several professionals with different work styles and support needs.
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
• Has intermediate computer skills including using the following:  Word, Excel, PowerPoint, and the Internet
• Willingness to take on new tasks and projects.
• Driver’s license, insurance, and vehicle required.