Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Medical Assistant/Front Office Coordinator to work at our East Oakland Health Center and Eden PATH. The Medical Assistant/Front Office Coordinator is part of a patient-centered care team composed of a clinical provider, medical assistant, and auxiliary staff providing urgent and primary care health services in a community health center setting. The Medical Assistant/Front Office Coordinator is responsible for assisting medical providers by completing basic clerical and clinical tasks utilizing Electronic Health Record systems. Responsible for the coordination of operations in the areas of medical reception, scheduling, front desk and general clinic services. The Medical Assistant will collaborate with the Center Supervisor and Director in the implementation of protocols for the front office and patient scheduling. The ideal candidate has excellent customer service skills working with diverse populations and previous medical office work experience. Completion of an accredited Medical Assistant program and current CPR are required. 

This is a full time, 40 hours/week, benefit eligible position.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. 

Benefits

Compensation: $21 - $22/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Administrative

• Utilize an Electronic Health Record system to document patient registration, vital signs, review of systems, medication and health history, community health measures, including tobacco use and patient tracking.
• Assist in patient flow by timely rooming of patients and maintaining an awareness of exam room availability and timing.
• Provide back-up for the front desk with answering telephones, medical reception, financial eligibility, cashiering and medical records.
• Perform patient discharge activities, including but not limited to completion of referral forms, instructions regarding filling prescriptions, making appointments, copying forms and other activities as needed.
• Perform other duties as assigned by supervisor.

Clinical

• Prepare exam rooms before and after patient examinations according to clinic infection control procedures.
• Perform injection of vaccines and basic in-clinic lab tests including but not limited to urine dipstick, hemoglobin A1C, regular hemoglobin, rapid strep, pregnancy test and glucose level tests as ordered by provider.
• Perform phlebotomy when Lab Technician is not available.
• Perform EKG, ear lavage, audiometry testing and other tests as necessary.
• Assist practitioners during examinations as needed.
• Provide patient education and information as instructed by clinic practitioners and clinic protocols.
• Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.

Medical Office Maintenance

• Maintain adequate stock of medical supplies and forms in clinic areas and at the MA Station, checking supply levels regularly.
• Clean, sterilize and stock reusable instruments, as needed.
• Test medical and laboratory equipment in accordance with regulatory guidelines.
• Keep all clinic areas neat and clean at all times.

• Ability to prioritize competing work demands and tasks from clients or staff
• Ability to work effectively and calmly under pressure in a positive, friendly manner
• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change
• Ability to seek direction/approval from on essential matters, yet work independently, using professional judgment and diplomacy
• Work in a team-oriented environment with a number of professionals with different work styles and support needs
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff
• Make appropriate use of knowledge/ expertise/ connections of other staff
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement

Job Requirements

• High school diploma/equivalent and completion of an accredited Medical Assistant Program
• Minimum of one year of experience in a community clinic or medical office setting
• Proficient in Microsoft Office and the internet
• Current CPR from AHA approved organization
• Ability to life 20 pounds

Job Preferences

• Bachelor’s Degree in health care or related field
• Prefer one of the following three certifications (1) American Association of Medical Assistants (AAMA), or (2) American Medical Technologists (AMT) or (3) California Certifying Board of Medical Assistants (CCMA)
• Electronic Health Records (EPIC) and Electronic Practice Management systems experience
• Experience working with the homeless, substance users, HIV (AIDS) infected or psychological impaired persons
• Working knowledge of community health problems including social and economic factors relating to health