LifeLong Medical Care is seeking a Quality Improvement Coordinator (QIC) to work within the Homeless Services Department’s Quality Team. The QIC will be a key member of our administration, supporting our case management, clinical, and behavioral health services and will report directly to the Homeless Services Quality Director. The QIC’s time will primarily be split between two federal grant programs and the Supportive Housing Program. The QIC is responsible for closely tracking program progress and outcomes, completing required reporting, and coordinating activities to substantially improve the quality of care provided to LifeLong patients and to achieve quality improvement goals.

This is a full time, exempt, benefit eligible position, on site in Oakland, CA, at our East Bay Community Recovery Project. 

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition, or any other protected classification.

Benefits

Compensation: $72,800 - $76,960/year. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVIDCOVIDaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID vaccinations.

• In collaboration with Administrative and health center partners, identifies opportunities for clinical care improvements; through frequent review of analytic reporting, takes initiative to improve clinical care through methodical, process-intensive work
• Coordinates staffing, scheduling, and medical equipment involved in clinical quality improvement through ongoing internal and external collaboration
• May function as project lead or project support to ensure effective implementation and management, including carrying out activities as needed on one or more projects concurrently
• Conduct structured client interviews and focus groups with both clients and staff at our mental health and substance abuse treatment facilities and out in the community. Interviews are conducted over the telephone, Zoom, onsite, or may require some travel throughout Alameda County (specifically Oakland). 
• Using established protocols and systems, outreaches to patients via phone, text and face-to-face interaction for scheduling timely appointments, new test scheduling, or reassessment interviews. Maintains documentation of contact with patients. 
• Processes client intake, update, and discharge paperwork by completing data entry in the HMIS Clarity, EPIC, and Community Health Record (CHR) databases.
• Ensures excellent data quality across all homeless services programs by running and interpreting monthly data quality reports and collaborating directly with program staff for data entry corrections.
• Creates charts, tables, and infographics for scheduled reports to present program progress and outcomes.  
• Provides assistance to clerical staff by organizing projects, data, etc. 
• Actively participate in meetings for reporting, performance coaching, networking, and take part in ongoing trainings.
• Other duties as identified. 

• Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins
• Strong organizational, administrative, and problem-solving skills, and ability to be flexible and adaptive to change
• Ability to effectively present information to others
• Ability to collaborate with individuals and organizations at the local level to build support
• Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy
• Work in a team-oriented environment
• Excellent interpersonal, verbal, and written skills
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care
• Ability to see how one’s work intersects with that of other LifeLong departments
• Be creative and mature with a “can do,” proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement

Job Requirements          

• Bachelor's degree and/or minimum 5 years’ experience in health care services or non-profit social services.
• At least 3 years of EHR experience (EPIC platform preferred)
• Demonstrated experience in project management
• Comfort with quantitative data application – ability to “translate” to laymen peers
• Highly proficient in using MS Office, MS Excel, email, and the Internet 
• Demonstrated ability to work well with people of diverse backgrounds including individuals with mental illness and substance use disorders