LifeLong Medical Care has an exciting opportunity for a nurse manager to join our multi-disciplinary programs that provide complex medical and behavioral health care to people experiencing homelessness. The ideal candidate must commit to providing high-quality care for complex patients, dedication to building a collaborative team model of care, and have experience working from a trauma-informed care approach.

Under the general supervision of the Associate Medical Director and Center/Program Director, with the clinical guidance of the Director of Nursing, the Nurse Manager is responsible for managing all aspects of nursing care within LifeLong’s homeless services programs. The Nurse Manager will play an essential role in shaping nurse culture, developing our approach to recruitment and training, designing protocol and procedure, and collaborating with many stakeholders to deliver high-quality nursing care to people experiencing homelessness.

Clinically, the Nurse Manager will lead in developing, implementing, and training nursing care protocols designed to maximize the quality of care for our patient population. The Nurse Manager will provide ongoing consultation and collaboration with medical provider leadership to ensure continuity of care. The Nurse Manager will be expected to serve in a backup role for direct patient care when a team member is absent or needed by the program.

In addition to providing clinical care, the Nurse Manager is responsible for managing and supervising homeless services nursing staff, evaluating staff performance, leading nursing recruitment efforts, facilitating new nurse onboarding and training, collaborating with stakeholders around quality assurance and improvement efforts, and managing medical supply inventory.

LifeLong Medical Care Homeless Services comprises staff from diverse backgrounds, professional paths, and lived experiences that have all informed their desire to do this work. We encourage candidates with diverse, non-conventional backgrounds and lived experience in working with people experiencing homelessness to apply.

LifeLong Medical Care is an equal-opportunity employer. 

Benefits:

Compensation: $115,000- $125,000/year, depending on years licensed and excellent benefits, including medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan, and commuter benefits. 

Mandatory COVID-19 Vaccine Policy:

By LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Essential Functions

Clinically, in addition to clinical duties as an RN, the Manager is responsible for the following:

• Learning Lifelong-wide approved standardized procedures; reviewing standardized procedures with RNs; supervising the implementation of standardized procedures; maintaining compliance with relevant regulations within the nursing scope of practice.
• Developing and managing operating procedures and standing orders pertinent to the nursing care of people experiencing homelessness. 
• Led clinical education regarding specialized topics such as chronic care management, wound care, triage of urgent concerns, motivational interviewing, and lifestyle counseling based on LifeLong accepted evidence-based practice.
• Developing protocols for standard abnormal labs for further workup before provider review.
• Conduct regular training for nurses, medical assistants, and community health workers regarding healthcare maintenance screenings, vaccine schedules, blood pressure readings, and other tests performed by staff.
• Collaborating across multidisciplinary staff to develop and manage an integrated care approach responsive to the physical health, mental health, and substance use needs of people experiencing homelessness.
• Providing quality improvement oversight for RNs and MAs, including Tableau dashboard management.
• Mentoring for RN and MA specialized projects.
• Representing homeless serving programs at LifeLong-wide meetings to address clinical concerns, content areas for education, and implementing new protocols.
• Coordinating with the Director of Nursing to provide feedback on staffing needs and clinical workflows and support organization-wide innovation projects assigned by DON.
• Serving as a backup for nursing staff and ensuring timely response to clinical needs when a team member is absent.

Administratively, the Nurse Manager is responsible for the following:

• Reviews and provides input for updates to Standardized Procedures annually or as needed; develops new standardized procedures as required in consultation with the Director of Nursing; creates and manages accompanying EHR tools for ease of appropriate charting to support the implementation of standardized processes.
• Leads monthly meetings with homeless services RNs to discuss workflows, facilitate case conferences, and provide administrative updates.
• Produces RN schedules, including which RNs are designated for walk-ins, new patient evaluations, medication refills, task boxes, etc., as dictated by the program's needs.
• Manages nursing staff to achieve productivity goals through professional and clinical supervision, collaboration, and continuous learning.
• Manages grant and contract deliverables for nursing care for all homeless services programs.
• Leads follow-up to incident reports to improve safety and patient care within the clinic or program.
• Provides oversight and acts as a resource for point-of-care testing and maintenance, medication stock inventory, and appropriate stocking of clinical supplies, including emergency kits.
• Works closely with the Center Manager to ensure the site is adequately stocked and prepared for emergencies and disasters.
• Conducts annual performance evaluations of core competencies for individual RNs in homeless services.
• Conducts evaluations of core competencies for individual MAs and supervises MA workflows for healthcare maintenance, vaccinations, and other quality improvement measures.
• Manages feedback on program performance and needs bi-directionally across multiple levels of staff.
• Synthesizes internal best practices and external resources to identify innovative ways to provide team-based care.
• Creates and oversees professional development for individual RNs and MAs to meet their core competencies and career-related goals.
• Provides ad hoc case consult assistance to program staff as needed.
• Manages and coordinates the RN preceptor program for homeless services.
• Creates opportunities for cross-coverage RNs within homeless services and with support from RN staffing agencies as needed.
• Fosters relationships with local nursing schools to develop recruitment pathways into nursing for homeless-serving programs.
• Provides direct management, supervision, training, and performance evaluation tasks or other projects assigned by the department or organizational leadership.
• Represents clinics, programs, and departments at health center meetings and in meetings with community stakeholders involving the planning and providing medical services to people experiencing homelessness. 

• Knowledge of nursing and medical practices, procedures, regulations, and guidelines about patient care
• Knowledge of theory, methods, and techniques required for rendering patient care.
• Ability to seek direction/approval from supervisor on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with several professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive
• Experience working with diverse patients, including people experiencing homelessness, people with disabilities, and individuals with co-occurring disorders.
• Commitment to providing primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations with diverse educational, lifestyle, ethnic and cultural origins
• Strong organizational, administrative, and problem-solving skills and ability to be flexible and adaptive to change
• Work in a team-oriented environment with several professionals with different work styles and support needs

Job Requirements

• Current and valid California Registered Nurse license and BLS
• Proficient in Microsoft office suite
• Electronic health records, EPIC preferred
• Three years of nursing experience
• Current CPR certification
• Minimum one-year experience in community health as an RN

Job Preferences

• Bachelor’s Degree in Nursing
• Lived experience relative to working with people experiencing homelessness (e.g., formerly homeless, social or behavioral health services consumer, criminal justice system involvement, foster care involvement, close family member of someone with these experiences)