Supporting Community Healthcare is a rewarding role, come join a wonderful organization! LifeLong Medical Care is looking for a Front Office Coordinator at our Brookside San Pablo Clinic. The Front Office Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. Under the general supervision of the Center Supervisor, the Front Office Coordinator is responsible for ensuring efficient and friendly front office operations including reception, appointment scheduling, patient registration and check-in, telephone operation and financial eligibility and cash collection.
This is a full-time, benefit eligible position.
Compensation: $17 per hour.
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 20 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.
We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all
interactions at a fast paced environment
• Responsible for registration, check-in, scheduling future and same day appointments
• Verifies current demographics and insurance information with every patient and updates information in
system as necessary
• Enrolls patients in LifeLong Patient Portal (MyChart)
• Enter data using Electronic Health Record (EHR) for all patient interactions, document and card scanning.
• Manages patient flow from front to back office
• Answers clinic phones and directs calls appropriately. Makes follow-up calls as needed
• Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no
cash has been collected)
• Maintains appearance of waiting areas and reception desk
• Maintains inventory of front desk supplies and forms
• Generates correspondence as requested
• Performs other duties as assigned
• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse
backgrounds and be culturally sensitive
• Ability to prioritize and complete deadlines in a timely manner
• Ability to work effectively and calmly under pressure in a positive, friendly manner
• Work in a team-oriented environment with a number of professionals with different work styles and
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an
organization of professional, confident and sensitive staff
• Make appropriate use of knowledge/ expertise/ connections of other staff
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the
environment, identifying and taking advantage of opportunities for improvement
• High school diploma or GED
• Ability to read and comprehend instructions, procedures and emails
• Ability to abide by LifeLong’s Organizational Standards for conduct and attendance
• One-year experience in the medical field
• Excellent customer service and ability to maintain confidentiality
• Proficient in standard office software (Microsoft)
• Proficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM)
• Experience in working in a community health center and/or private practice
• Bilingual in English and Spanish preferred
• Ability to work evening and weekend hours as needed, with ample advance notice
• EPIC knowledge a plus
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, and sit; use hands to
finger, handle, or feel and reach with hands and arms; talk and hear. The employee must occasionally lift and/or
move up to 25 pounds. The employee frequently works with a video display terminal for prolonged periods;
vision abilities include close vision and ability to adjust focus.
While performing the duties of this job, the employee regularly works in inside environmental conditions. The
employee may be required to attend evening meetings, travel and work evenings or weekends. The noise level
varies from quiet to moderate. Individual is subject to frequent interruptions.