Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Community Health Worker (CHW) - Behavioral Health to work at our site in San Pablo. The CHW responsibilities include welcoming our patients, making basic psychosocial assessments, offering appropriate information, education and referrals, and providing emotional support to a culturally and socioeconomically diverse population. The CHW will work closely with the medical providers and medical assistants. The ideal candidate is someone who likes to work with a team, is familiar with local community resources, and has experience working in a community health setting. The Community Health Worker must be able to provide direct care services to a diverse patient population.
This is a part-time, benefit eligible position working 30 hours per week.
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 20 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.
We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
· Accepts warm hand offs of patients between medical and behavioral health providers to facilitate integration of care.
· Conducts brief interventions with patients regarding alcohol and tobacco use and other behavioral health issues as appropriate.
· Assists in establishing and maintaining smooth functioning throughout the Psychosocial Services Department.
· Maintains mental health provider schedules with a focus on optimizing productivity.
· Facilitates in-house psychosocial referrals. Updates wait list, works with clinical staff to develop guidelines for service.
· Tracks client attendance and follows up on no-shows to support and improve continuity of treatment.
· Tracks patients’ progress and alerts providers to need for enhanced services.
· Responsible for data collection, entry and generation of reports.
· Facilitates weekly clinical meetings, takes minutes, and follows up with action steps.
· Provides case management services, including referrals to community resources, liaison with medical and mental health providers, troubleshooting around insurance, medication, or transportation issues.
· Coordinates operation of special projects.
· Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change while maintaining a positive attitude.
· Ability to prioritize tasks, work under pressure and complete assignment in a timely manner.
· Ability to effectively present information to others, including other employees, community partners and vendors.
· Ability to seek direction/approval from on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
· Work in a team-oriented environment with a number of professionals with different work styles and support needs.
· Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
· Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
· Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
· Make appropriate use of knowledge/ expertise/connections of other staff.
· Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
· Commitment to working directly with low-income persons from diverse backgrounds, in a helpful, supportive manner.
· Bachelor’s Degree in Social Work, Health or Human Services field or equivalent combination of education and/or experience.
· Bilingual in English/Spanish preferred
· Administrative experience in health or social service setting.
· Knowledge of East Bay health and social service resources.
· Previous work providing services to persons who are disabled, homeless, substance users, and/or psychologically impaired.
· Proficient in Microsoft office word with ability to manage databases.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, and sit; use hands to finger, handle, or feel and reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. The employee frequently works with a video display terminal for prolonged periods; vision abilities include close vision and ability to adjust focus.
While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee may be required to attend evening meetings, travel and work evenings or weekends. The noise level varies from quiet to moderate. Individual is subject to frequent interruptions.