LifeLong Medical Care

  • Triage Assistant

    Job Locations US-CA-Berkeley
    Posted Date 2 months ago(1/11/2019 2:19 PM)
  • Overview

    LifeLong Medical Care has an exciting opportunity for a Triage Assistant to join our multi-disciplinary team providing primary care services at one of our clinics in Berkeley. The Triage Assistant is part of a patient-centered, multi-disciplinary care team composed of clinical providers, medical assistants, and auxiliary staff providing urgent and primary care health services in a community health center setting. Under the supervision of the Center Supervisor the Triage Assistant provides administrative support to the Triage team, is the key link between patients, providers and pharmacies, and assists Triage Team in achieving key objectives.


    This is a full-time, benefit eligible position.


    LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.



    We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.


    • Functions as liaison between clinic Triage department and LifeLong Medical Care Call Center. Responsible for retrieving, prioritizing, and updating all incoming messages for Triage, and alerting RNs to urgent messages.
    • Processes all medication refill requests and analyze related problems that arise. Initiates prior authorizations, medication bubble packs and durable medical equipment orders. Assists walk-in patients with medication refill issues.
    • Schedules urgent and follow-up appointments in the NextGen electronic health record system.
    • Works closely with DAP pharmacy techs to assist HealthPac and other uninsured patients.
    • Continually reassesses priority of triage tasks. 
    • Continually analyzes the triage system to identify problems and make suggestions for stream-lining workflow.
    • Coordinates daily with triage RNs to identify needs to be addressed, and provide clerical and administrative support for the triage staff.
    • Performs other duties as assigned by supervisor.


    • Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
    • Strong organizational, administrative, multi-tasking, prioritization and problem-solving skills.
    • Ability to work effectively under pressure in a positive friendly manner and to be flexible and adaptive to change.
    • Ability to effectively present information to others, including other employees, community partners and vendors.
    • Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
    • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
    • Excellent interpersonal, verbal, and written skills.
    • Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
    • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
    • Make appropriate use of knowledge/expertise/ connections of other staff.


    Job Requirements:   

    • High school diploma or GED. 
    • A minimum of one year experience working in a health care setting or one year health of science-related college course work.
    • Experience with electronic health records.
    • Proficient in Microsoft office Word, Excel, Outlook and Internet.



    Job Preferences: 

    • College degree in related field.
    • Bilingual Spanish and/or Arabic a plus. 
    • Interest in or prior experience working in Community Health, experience as part of a team based care model a plus.
    • NextGen experience.


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