LifeLong Medical Care

  • Case Manager

    Job Locations US-CA-Oakland
    Posted Date 1 month ago(12/12/2018 4:45 PM)
  • Overview

    LifeLong Medical Care is looking for a Supportive Housing Case Manager in Oakland. The Supportive Housing Program supports the provision of integrated, long term, intensive services to homeless and formerly homeless adults with disabilities living in permanent supportive housing sites.  Case Managers support and enhance the work of licensed clinical staff providing mental health and health care services. Major responsibilities include outreach, assessment, supporting housing retention, and providing and documenting intensive supportive services to formerly homeless clients in Permanent Supportive Housing.


    This is a full time, benefit eligible position. 


    LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.



    We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.


    • Conducts outreach to identify and engage residents in assigned Permanent Supportive Housing sites.
    • Conducts ongoing assessment of client needs, strengths, and resources in order to create treatment plan and provide appropriate services to achieve housing stability and to promote overall health.
    • Maintains a caseload of 20-25 clients and provides intensive support services.
    • Works in partnership with LCSW to develop mental health treatment plans and assure interventions and services support mental health recovery.
    • Works closely with housing specialist partner organizations and maintains on-going relationship with landlords to support client housing stability.
    • Coordinates closely with benefits advocacy staff to facilitate SSI application process.
    • Participates in regular case conference and team meetings.
    • Documents all services provided in LifeLong’s Electronic Health Record system and participates in clinical quality improvement review.
    • Develops and maintains working relationships with outside social service agencies, ensuring that clients and staff have maximum access to community resources.
    • Actively involves clients in the design and delivery of mental health and other recovery services by ensuring they have an active voice in their goal/service plans.
    • Performs other duties as assigned by supervisor.


    • Commitment to the provision of health care and social services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
    • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
    • Excellent writing skills, including ability to provide quality documentation of case management encounters.
    • Ability to understand and serve clients who have serious mental health, substance abuse, and unstable housing histories.
    • Ability to effectively present information to others, including landlords, other employees, community partners and vendors.
    • Ability to work with individuals and organizations at the local level to build support.
    • Ability to seek direction/approval from clinical supervisor on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
    • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
    • Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
    • Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
    • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
    • Make appropriate use of knowledge/ expertise/ connections of other staff.
    • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.


    Job Requirements          

    • High school diploma or GED.
    • Two years conducting outreach and engagement activities.
    • Two years providing case management/social services/outreach including harm reduction and motivational interviewing techniques.
    • Proficient in Microsoft office.


    Job Preferences              

    • BA in social work, psychology or related field or three years relevant experience preferred.


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