LifeLong Medical Care

  • Front Desk Eligibility Specialist

    Job Locations US-CA-San Pablo
    Posted Date 1 month ago(1/23/2019 2:49 PM)
  • Overview

    Community healthcare is highly rewarding and very attractive for the right medical professionals. Come join a dynamic care team at LifeLong Medical Care. We are looking for a Front Desk Eligibility Specialist at our site in San Pablo. The Front Desk Eligibility Specialist will support the clinic with checking eligibility, patient intake, managing schedules (booking, cancellations, rescheduling), answering phones/routing calls, cash collection management, managing mail and shipments, patient registration, data entry, reporting and other duties as assigned.


    Must be bilingual English/Spanish. 


    This is a full time, benefit eligible position. 


    LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong is an Equal Opportunity Employer.



    We offer competitive salaries and excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.


    • Greets, visitors, patients and vendors and connects them to the appropriate person
    • Responsible for patient reception and intake
    • Manages client flow from front desk to back office
    • Answers clinic phones and directs calls appropriately
    • Checking eligibility for each patient
    • Performs computer data entry and validation for registration, scheduling and other programs as assigned
    • Cash collections management (send cash to A/P, notify A/P if no cash has been collected)
    • Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
    • Generate and maintain all current signage or new signage as requested
    • Generates correspondence as requested
    • Maintains appearance of waiting areas and reception desk
    • May provide back-up support for the Financial Eligibility Clerk/Cashier and Administrative Assistant
    • Maintains inventory of front desk supplies and forms.
    • Keeps statistical records as requested by Clinic Manager
    • Enters provider templates
    • Order supplies as needed
    • Make follow-up calls
    • Performs other duties as assigned by supervisor or Clinic Manager


    • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
    • Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
    • Ability to prioritize competing work demands and tasks from clients or staff
    • Ability to work effectively and calmly under pressure in a positive, friendly manner
    • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
    • Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
    • Make appropriate use of knowledge/ expertise/ connections of other staff.
    • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

    Job Requirements          

    • High school diploma or GED. 
    • One year experience in the medical field
    • Bilingual English/Spanish. 
    • Excellent customer service and ability to maintain confidentiality.
    • Proficient in standard office software (Microsoft)

    Job Preferences

    • Bachelor’s degree in health science or a related field
    • Experience in working in a community health center.


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