LifeLong Medical Care

  • Patient Services Advice Nurse

    Job Locations US-CA-Berkeley
    Posted Date 6 months ago(11/16/2018 4:14 PM)
  • Overview

    Supporting Community Healthcare is a rewarding role.  LifeLong Medical Care is looking for a Patient Services Advice Nurse to join our team in Berkeley. The Advice Nurse is responsible for providing clinical advice and pharmacy resolution to Patients calling into Patient Services Center. This can be a part-time or full-time benefited position.


    LifeLong Medical Care is a Federally Qualified Health Center in Northern California with over 42 years of dedicated service to the community. LifeLong provides comprehensive, compassionate care to over 60,000 patients in socio-economically underserved regions of the East Bay Area. We provide medical, dental, behavioral health, and school-based services at 20 sites across Oakland, Berkeley and West Contra Costa County. 

    Our mission is to provide high-quality health and social services to underserved people of all ages; create models of care for the elderly, people with disabilities and families; and advocate for continuous improvements in the health of our communities.


    • Paid time off, sick and vacation
    • Medical and dental benefits
    • Continuing Medical Education reimbursement
    • 403B retirement plan

    LifeLong Medical Care is an Equal opportunity employer. People of color, women and LGBT are encouraged to apply.




    • Provides well-documented, medically accurate and appropriate telephone advice, health education and self-care instructions.
    • Provides appropriate nursing assessment, referral and safe disposition based on best practices, while emphasizing patient comfort and well-being.
    • Regularly utilizes ClearTriage online software to effectively assess acuity level and as a reference for patient advice.
    • Schedules patient appointments and urgent care referrals as clinically appropriate.
    • Participates in organization wide nursing training and quality assurance.
    • Communicates effectively to health center staff for appropriate patient follow up.
    • Returns phone calls in a timely manner, to patient, providers and other organizations.
    • Utilizes LifeLong Standing Order protocols to address patient needs as quickly as possible.
    • Refills patient medications as needed.
    • Attends weekly meetings with Call Center Staff.



    • Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
    • Strong organizational, administrative, multi-tasking, prioritization and problem-solving skills.
    • Ability to work effectively under pressure in a positive, friendly manner and to be flexible and adaptive to change.
    • Be creative and mature with a “can do,” proactive attitude.
    • Ability to effectively support, motivate and supervise staff, encourage and nurture development and growth, to build a strong and productive team.
    • Ability to take initiative, work independently and make sound judgments within established guidelines with minimal oversight.
    • Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
    • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
    • Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.


    Job Requirements          

    • Degree in Nursing.
    • Current and valid California Registered Nurse license and BLS.
    • Minimum two years experience in clinical practice.
    • Electronic medical records experience.
    • Proficient in Microsoft office suite.

    Job Preferences

    • Advanced working knowledge of outpatient care, triage and clinic flow.
    • Electronic health records, NextGen
    • Bilingual – Spanish/English
    • Demonstrated ability and sensitivity to provide services to persons who are disabled, homeless substance users, HIV (AIDS) infected, and/or psychologically impaired.


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