LifeLong Medical Care

  • Quality Improvement Coordinator

    Job Locations US-CA-Berkeley
    Posted Date 2 weeks ago(11/5/2018 11:29 PM)
  • Overview

    Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Quality Improvement Coordinator (QIC). The QIC is responsible for coordinating performance monitoring and improvement activities to substantially improve the quality of care provided to LifeLong patients and to achieve quality improvement goals. This is a full time, non-exempt, benefit eligible position in West Berkeley. 


    LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong is an Equal Opportunity Employer.



    We offer competitive salaries and excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.


    • Collaborates with agency leaders, clinic site management, administrative departments, and site-based care teams to align and implement quality activities, including:
      • Supporting quality program development and QI activities across LifeLong clinics, including facilitating ongoing QI Committees and PDSAs
      • Developing and maintaining ongoing QI performance reporting for executive, clinic management and care teams on new BI platform (Tableau)
      • Clinician and clinic support staff workflow training within QI priority areas to ensure compliance with QI responsibilities
    • Responsible for performance monitoring and data system oversight for timely external reporting


    • Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins.
    • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
    • Demonstrated ability to administer projects and facilitate teams.
    • Clear and concise communication skills, written and oral as well as demonstrated leadership and interpersonal skills.
    • Ability to take initiative, be proactive in identifying problems and working towards solutions with strong analytical and problem solving ability.
    • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, or Access and other web-based applications and health information technology. May produce complex documents, perform analysis, and maintain databases.
    • Ability to effectively present information to others, including other employees, community partners, and vendors.
    • Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
    • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
    • Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
    • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
    • Make appropriate use of knowledge/expertise/connections of other staff.
    • Be creative and mature with a “can do,” proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

    Job Requirements          

    • Bachelor's degree.
    • Minimum 1 year experience in ambulatory health care services or non-profit social services.
    • Demonstrated experience in data analysis and project management.
    • Passion for quality improvement.
    • Advanced skills in Microsoft office suite including Word, Excel, Outlook and PowerPoint.

    Job Preferences              

    • Degree in social sciences or health field.
    • Community Healthcare experience.


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