LifeLong Medical Care

  • Clinical Care Assistant

    Job Locations US-CA-San Pablo
    Posted Date 3 weeks ago(9/25/2018 1:29 AM)
    # of Openings
  • Overview

    Community healthcare is highly rewarding and very attractive for the right medical professionals. Come join a dynamic care team at LifeLong Medical Care. We are looking for a Clinical Care Assistant (CCA) at our site in San Pablo. This is a full time benefited position. The CCA will work with licensed clinicians and clinic support staff to improve health outcomes of patients by coordinating care and implementing quality improvement initiatives. Must be bilingual English/Spanish. 

    The main responsibilities include: 

    • supporting patients in accessing all levels of care,
    • active outreach to patients,
    • coordinating group medical visits and support groups,
    • providing medical care providers’ panel management support by proactively identifying patient needs based on protocols and monitoring and supporting patient follow-up with physician care plan,
    • managing health information technology tools, and participating in continuous quality improvement (CQI).


    LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong is an Equal Opportunity Employer.



    We offer competitive salaries and excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.


    • Maintains population management database, e.g., i2i, to develop and produce regular database reports, care team performance reports, and patient queries for panel management.
    • Maintains data integrity of clinical and quality reports.
    • Using the population management systems, identifies appropriate patient care monitoring and maintenance interventions needed. Schedules per protocol or alerts provider to need for an order; follows through with patient as appropriate.
    • Identifies patients overdue for visits, labs or referrals. Coordinates outreach for patients due for health maintenance, e.g., retinopathy screenings for patients with diabetes, mammograms, etc.
    • Individualizes outreach via phone and face-to-face interaction to communicate provider recommendation to patients.
    • Educates, connects, and refers patients to additional care services and other community services related to their health conditions and provider care plan. Emphasizes the importance of follow through.
    • Researches, develops, distributes and maintains educational materials for site/provider.
    • Facilitates non-clinical support groups and education programs as needed.
    • Provides logistical support for group medical visits.
    • Maintains documentation of contact with patients.
    • Supports and coordinates Continuous Quality Improvement team to include meeting facilitation and documentation, performance monitoring and reporting, obtaining patient and staff feedback, and communication of data.
    • Other duties as assigned by supervisor.


    • Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
    • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
    • Ability to effectively present information to others, including other employees, community partners and vendors.
    • Ability to work with individuals and organizations at the local level to build support.
    • Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
    • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
    • Excellent interpersonal, verbal, and written skills.
    • Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
    • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
    • Make appropriate use of knowledge/ expertise/ connections of other staff.
    • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.


    Job Requirements          

    • Bachelor’s Degree or equivalent combination of experience and education.
    • Bilingual in Spanish/English, ability to speak fluently, read and write.
    • Minimum one year experience with essential duties above.
    • Experience retrieving, organizing and assessing quantitative data.
    • Working knowledge of medical terminology and health conditions.
    • Proficient in Microsoft office suite


    Job Preferences              

    • Experience working for a non-profit community health clinic and/or social service organization.
    • Electronic Health Records experience
    • Working knowledge of community health problems including social and economic factors impacting health status.
    • Experience and sensitivity working with low-income populations, substance users, HIV (AIDS) infected persons, and/or psychologically impaired persons.
    • Experience in data analysis, health coaching, nutrition, adult education, group facilitation and/or patient outreach.


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