LifeLong Medical Care

  • Community Health Worker - Kaiser Program

    Job Locations US-CA-San Pablo
    Posted Date 4 weeks ago(4 weeks ago)
    ID
    2018-1834
    # of Openings
    1
    Category
    Healthcare
  • Overview

    LifeLong Medical Care has an exciting opportunity for an outstanding Community Health Worker – Kaiser Program to join the team in Contra Costa County! This is a full time benefited position. The Community Health Worker will be connecting people to Care Programs. Must be able to provide direct care services to a diverse patient population.

     

    LifeLong Medical Care is a Federally Qualified Health Center in Northern California with over 42 years of dedicated service to the community. LifeLong provides comprehensive, compassionate care to over 60,000 patients in socio-economically underserved regions of the East Bay Area. We provide medical, dental, behavioral health, and school-based services at 20 sites across Oakland, Berkeley and West Contra Costa County.

    Our mission is to provide high-quality health and social services to underserved people of all ages; create models of care for the elderly, people with disabilities and families; and advocate for continuous improvements in the health of our communities. LifeLong Medical Care is an Equal Opportunity Employer.

    Benefits

    We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.  

     

    Responsibilities

    • Conduct outreach/engagement activities with assigned clients in order to build an ongoing, empathic, trusting relationship.
    • Accept warm hand offs of patients from hospital staff to facilitate engagement and connection of patient to LifeLong.
    • Conduct patient outreach using a variety of strategies including phone, community and clinic visits.
    • Conduct ongoing assessment of client needs, strengths, and resources in order to provide appropriate support services and linkages with other LifeLong and community resources.
    • Assist with appointment making and access to both primary care health home and urgent care services.
    • Track patient ER and inpatient use and follow up on no-shows to support and improve continuity of treatment.
    • Communicate with patients, document clearly in the medical record and interface with medical providers to advocate for the patient.
    • Track patients’ progress and alert providers to need for enhanced services.
    • Responsible for data collection, entry and generation of reports.
    • Participate in regular case conference and team meetings.
    • Develop and maintain working relationships with outside social service agencies, ensuring that clients and staff have maximum access to community resources.
    • Provide case management services, including referrals to community resources, liaison with medical and mental health providers, troubleshooting to access insurance, medication, or transportation issues.
    • Assist Care Transitions staff as needed.

    Qualifications

    • Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
    • Experience working with complex patient populations e.g. people living with mental health or substance use disorders, histories of homelessness or trauma.
    • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change while maintaining a positive attitude.
    • Ability to prioritize tasks, work under pressure and complete assignment in a timely manner.
    • Ability to seek direction/approval from supervisor on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
    • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
    • Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
    • Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
    • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
    • Make appropriate use of knowledge/ expertise/connections of other staff.
    • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
    • Commitment to working directly with low-income persons from diverse backgrounds, in a helpful, supportive manner.

    Job Requirements

     

    • High School diploma or GED.
    • Bilingual Spanish/English
    • Two years’ experience providing case management services, including outreach and engagement.
    • Knowledge of East Bay health and social service resources.
    • Previous work providing services to persons who are disabled, homeless, substance users, and/or psychologically impaired.
    • Proficient in Microsoft office word with ability to manage databases.
    • Access to reliable transportation with current license and insurance.

    Job Preferences

    • Bachelor’s degree in social work, psychology or related field.
    • Community or Public Health experience.

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