LifeLong Medical Care

  • Program Manager, Population Health

    Job Locations US-CA-Berkeley
    Posted Date 4 weeks ago(6/27/2018 12:10 AM)
    # of Openings
  • Overview

    Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Program Manager, Population Health to work out of our Administrative Office building in Berkeley. This is a full time benefited position. The Program Manager is responsible for developing and overseeing LifeLong’s population health management strategy and program, towards improving the quality of care provided to LifeLong patients and members.


    LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.



    We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.


    • Leads development and execution of a comprehensive population health management strategy – including protocols and processes – to support clinical staff with panel management and population health.
    • Identifies population health best practices from internal and external sources and disseminates them among clinical leadership and health center frontlines.
    • Works closely with Clinical Care Assistants and Medical Assistants from orientation and onward; provides training, technical assistance, peer group facilitation, performance coaching and mentoring.
    • Partners with administrative and site leadership as well as frontline staff to conduct site-based population health/quality improvement initiatives, including standard work and innovations.
    • Facilitates Patient Advisory Council and population-based patient groups.
    • Develops and analyzes performance data reports for internal and external customers, including population/panel health reports for outreach and inreach.
    • As a senior contributor to the Quality and Population Health team, may support Continuous Quality Improvement (CQI) activities and Quality Improvement program as needed.
    • Collaborates frequently with internal and external Quality and Population Health leaders across Bay Area community health clinics.
    • May develop and oversee the work of volunteers or interns.


    • Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins.
    • Excellent leadership, organizational, administrative and time management skills.
    • Ability to be flexible and adaptive to change as well as persistent in completing complex tasks.
    • Demonstrated effectiveness in leading projects, meeting deadlines, facilitating teams and working collaboratively with stakeholders in varying levels, including executives.
    • Clear and concise communication skills – written and oral – as well as exceptional interpersonal skills.
    • Proactive in identifying problems and working towards solutions with superior analytical, critical thinking and problem solving skills.
    • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, and other web-based applications and health information technology, including databases.
    • Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
    • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
    • Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
    • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
    • Make appropriate use of knowledge/expertise/connections of other staff.


    Job Requirements and Preferences:       

    • Bachelor's degree required; Master’s preferred in health administration, public health or relevant field.
    • 3+ years’ experience in healthcare services or non-profit social services required; community health a plus.
    • Baseline knowledge of chronic condition management and preventative health screenings systems and measurement required, e.g. HEDIS, risk stratification, targeted outreach; statistical analysis a plus.
    • Demonstrated experience in improvement methodology, performance coaching and project management required; health program development, program management and/or program evaluation strongly preferred; change management a plus.


    Supervisory Responsibility:

    • This position may have direct staff supervisory responsibilities.


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