LifeLong Medical Care

  • Center Supervisor

    Job Locations US-CA-Oakland
    Posted Date 1 month ago(6/15/2018 6:58 PM)
    ID
    2018-1763
    # of Openings
    1
    Category
    Healthcare
  • Overview

    Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Center Supervisor at one of our sites in East Oakland. This is a full time, 40 hours/week benefited position. 


    The ideal candidate is organized, detail oriented and has three years of health center management experience in an outpatient or related setting and a minimum of one year of supervisory experience. Successfully motivates and supports staff and has a commitment to the provision of primary care services to diverse populations. Some evenings and weekend work is required. Community Health experience and NextGen knowledge a plus!


    LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.


    Benefits:
    We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

    Responsibilities

    The Center Supervisor provides operational supervision and ongoing support to staff in an individual health center. This is an Integrated Behavioral Health and Primary Care site, serving patients with moderate to severe behavioral health diagnosis. The Supervisor will coordinate primary care teams and supervise all center-based primary care support staff. Provides day-to-day oversight and management of systems, workflows and operations including front and back office.

     

    Essential Functions         

    • Supports the development and implementation of Primary Care Teams and supports all Center staff.
    • Facilitates smooth operations and communications between all Center departments and staff. 
    • Coordination of care between primary care clinicians and outside case managment entities. 
    • Attends weekly team meeting with Alameda County case managers and team leads to offer feedback and information to create positive outcomes for patients. 
    • Recruits, hires, orients, develops, supervises, evaluates and terminates staff.
    • Develops appropriate organizational structure(s) and weekly staffing schedules for Center and maintains master calendar.
    • Oversees daily Center operations, including patient and work flow, resolves problems, seeking support from Center Manager as needed.
    • Liaison between the Center and Administrative services.
    • Addresses patient grievances.
    • Develops procedures in conjunction with staff and Center Manager.
    • Builds and maintains relationships with community partners, other LifeLong facilities and staff.
    • Additional duties, as assigned by Center Manager.

    Qualifications

    • Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
    • Ability to effectively supervise staff, encourage and nurture development and growth, to build a strong and productive team.
    • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
    • Ability to effectively present information to others, including other employees, community partners and vendors.
    • Ability to work with individuals and organizations at the local level to build support.
    • Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
    • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
    • Excellent interpersonal, verbal, and written skills.
    • Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
    • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
    • Make appropriate use of knowledge/ expertise/ connections of other staff.
    • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

     

    Job Requirements          

    • High school diploma or GED.
    • Three years of health center management experience in an outpatient or related setting.
    • Minimum of one year supervisory experience.
    • Proficient in Microsoft office Word, Excel, Outlook.
    • Ability to work evening and Saturday hours.

     

    Job Preferences

    • College degree in related field.
    • Community or Public Health experience.
    • Experience working with patients with behavioral health diagnosis. 

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