LifeLong Medical Care

  • Case Manager

    Job Locations US-CA-Oakland
    Posted Date 4 weeks ago(5/23/2018 6:28 PM)
    # of Openings
  • Overview

    LifeLong Medical Care is looking for a full time Case Manager to work at one of our Supportive Housing Program (SHP) sites in Berkeley. The Supportive Housing Program supports the provision of integrated, long term, intensive services to homeless and formerly homeless adults with disabilities living in permanent supportive housing sites. Case managers support and enhance the work of licensed clinical staff providing mental health and health care services. Major responsibilities include outreach, assessment, identifying housing and working with landlords and providing intensive supportive services to an active client caseload.


    LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.



    We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.



    • Conducts outreach to identify and engage residents
    • Conducts ongoing assessment of client needs, strengths, and resources in order to create treatment plan and provide appropriate services.
    • Maintains a caseload of 20-25 clients and provide intensive support services.  Support services include:  mental health and medical referrals, education and advocacy; benefits advocacy, vocational development, money management; substance abuse treatment support; social services referrals, assistance with procuring housing.
    • Recruits landlords to accept subsidized housing clients , works closely with housing authority to secure leases, and maintains on-going relationship with landlords to support client housing stability.
    • Coordinates closely with benefits advocacy staff to facilitate SSI application process.
    • Participates in regular case conference and team meetings.
    • Assists with program data collection.
    • Develops and maintains working relationships with outside social service agencies, ensuring that clients and staff have maximum access to community resources.
    • Actively involves clients in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans.
    • Performs other duties as assigned by supervisor.


    • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
    • Ability to effectively present information to others, including landlords, other employees, community partners and vendors.
    • Ability to work with individuals and organizations at the local level to build support.
    • Ability to seek direction/approval from on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
    • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
    • Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
    • Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
    • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
    • Make appropriate use of knowledge/ expertise/ connections of other staff.
    • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

    Job Requirements:          

    • High school diploma or GED.
    • 2 years conducting outreach and engagement activities.
    • 2 years providing case management/social services/outreach including harm reduction and motivational interviewing techniques.
    • Knowledge of psychopathology and treatment modalities for dual diagnosed clients and the ability to assess clients’ bio-psychosocial functioning.
    • Proficient in Microsoft office.


    Job Preferences:              

    • BA in social work, psychology or related field or three years relevant experience preferred.


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