LifeLong Medical Care

  • Community Health Worker - HIV Access Team

    Job Locations US-CA-Oakland
    Posted Date 3 months ago(3 months ago)
    # of Openings
  • Overview

    Community healthcare is highly rewarding and very attractive for the right medical professionals. Come join a dynamic care team at LifeLong Medical Care. We are looking for a Community Health Worker - HIV Access Team to work part time, 20 hours/week, at our site in East Oakland. This is a benefit eligible position. The HIV Access Team is an innovative program to support and empower identified high risk-high needs patients to improve their health outcomes. The multidisciplinary team (RN, MD, MSWs, LCSWs and CHW) works together to support patients and address social determinants that impact health. Activities include outreach and engagement, development of care plans, scheduling appointments and tracking patients. There may be linking the patient to resources (food, housing, transport, financial) as well as linking the patient with care within the clinic. Ideally, the HIV Access CHW will be a trusted member of the community in which they will work. This relationship will enable the CHW to serve as a liaison between health and social services and the clinic. Much of this work will take place in the clinic but home visits may also be needed. 


    LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.



    We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan. 


    • Advocates for patients and helps them achieve their best health.
    • Functions as a trusted member of the community.
    • Conducts outreach and enrollment assessments.
    • Meets with patients in various settings – medical office or patients’ homes.
    • Establish a care plan that reflects patient needs and connects patient to community resources, liaison with medical providers, troubleshooting around insurance, medications or transportation.
    • Track clients attendance and follows up on no-shows to support and improve continuity of treatment
    • Communicates with patients, documents clearly in the medical record and interfaces with medical providers to advocate for the patient.
    • Serves as a liaison between the community and health and social services.
    • Builds and maintains appropriate relationships within LifeLong Medical Care
    • Responsible data collection, entry and generation of all mandated reports.
    • Locate and assist patients who have had a lapse in medical care.
    • Document encounters and units of service using an electronic health record system (NextGen) and the AIDS Regional Information and Evaluation System (Aries).
    • Keep RN HIV Case Manager and Super current on caseload.
    • Other duties as assigned by supervisor.


    • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change while maintaining a positive attitude.
    • Ability to prioritize tasks, work under pressure and complete assignment in a timely manner.
    • Ability to effectively present information to others, including other employees, community partners and vendors.
    • Ability to seek direction/approval from on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
    • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
    • Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
    • Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
    • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
    • Make appropriate use of knowledge/ expertise/ connections of other staff.
    • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
    • Commitment to working directly with low-income persons from diverse backgrounds, in a helpful, supportive manner.

    Job Requirements:

    • High School diploma or GED.
    • At least three (2) years of progressively responsible work experience in a community-based health care or social service capacity.
    • Knowledge of East Bay health and social service resources.
    • Previous work providing services to persons who are disabled, homeless, substance users, and/or psychologically impaired.
    • Proficient in Microsoft office word with ability to manage databases.
    • Access to reliable transportation with current license and insurance.


    Job Preferences:              

    • Bachelor’s Degree in Social Work, Health or Human Services field.
    • Bilingual in English/Spanish a plus.


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