LifeLong Medical Care

  • Case Manager - Project RESPECT

    Job Locations US-CA-Berkeley
    Posted Date 2 months ago(4/13/2018 10:04 PM)
    # of Openings
  • Overview

    Supporting Community Healthcare is a rewarding role, come join a wonderful organization! LifeLong Medical Care is looking for a full time benefited Project RESPECT Case Manager. The Project RESPECT Case Manager strives to improve their client’s overall health and well-being through enhancing their community supports while simultaneously reducing their reliance on emergency and crisis services. Program clients are individuals with histories of frequent use of county emergency and crisis medical services. 


    LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.



    We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.


    • Conduct outreach/engagement activities with assigned clients in order to build an ongoing, empathic, trusting relationship 90% in the field.
    • Conduct ongoing assessment of client needs, strengths, and resources in order to provide appropriate support services and linkages with other providers.
    • Provide intensive support services to 20-25 Project RESPECT clients.  Support services include the following: 
    • General Services – engagement/outreach, personal goal/service planning, information/referral/advocacy, living skills assistance, service coordination, critical incident/conflict resolution, housing stabilization/eviction prevention, community building.
    • Benefits/Money Management – health insurance, cash/in-kind benefit advocacy.
    • Health/Medical – referrals, education, advocacy/follow-up.
    • Mental Health – referrals, education, advocacy/follow-up.
    • Substance use/abuse – referrals, education, advocacy/follow-up.
    • Social Support – development of non-service support systems
    • Employment/vocational/educational – referrals, education, advocacy, follow-up
    • Participate in regular case conference and team meetings.
    • Make appropriate referrals to other team members – nurse practitioner, psychiatrist, clinical social workers.
    • Assist with program data collection and research efforts.
    • Help develop and facilitate support, educational, and social groups/activities for program clients.
    • Develop and maintain working relationships with outside social service agencies, ensuring that clients and staff have maximum access to community resources.
    • Actively involve clients in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans.
    • Perform other duties as assigned by supervisor.


    • Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
    • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
    • Ability to effectively present information to others, including other employees, community partners and vendors and work with individuals and organizations at the local level to build support.
    • Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
    • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
    • Excellent interpersonal, verbal, and written skills.
    • Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
    • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
    • Make appropriate use of knowledge/ expertise/ connections of other staff.
    • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.


    Job Requirements          

    • High school diploma or GED.
    • Two years’ experience providing case management services, including outreach and engagement.
    • Experience working with clients with multiple personal and health issues utilizing principles of harm reduction and motivational interviewing.
    • Proficient in Microsoft office suite
    • Access to reliable transportation with current liability insurance.


     Job Preferences              

    • Bachelor’s degree in social work, psychology or related field.
    • Community or Public Health experience.


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