LifeLong Medical Care

  • Housing Specialist

    Job Locations US-CA-Oakland
    Posted Date 3 weeks ago(4/2/2018 3:12 PM)
    # of Openings
  • Overview

    TRUST Health Center’s diverse and unique care team supports health through encouragement, and by blending medical, mental and social care under one roof. We help people experiencing homelessness in the Bay Area through an intentionally created community where people without their own safe space feel welcomed and accepted. The Housing Specialist provides case management services to patients as it pertains to temporary and permanent housing solutions, as well as supporting and educating the staff on housing options and resources. This is a full time, benefited position. 



    We offer competitive salaries and excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.  


    LIFELONG MEDICAL CARE is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, health education, home visits, and much, much more. 


    LifeLong Medical Care is an Equal Opportunity Employer.


    Priority 1: Housing Assessment & Navigation for Patients at Risk in the Community


    Coordinated Entry System assessments (for high-needs, literally homeless patients)

    • Case load of approximately 20 patients.
    • Connecting lower-needs Trust patients to 211.
    • Coordination with Behavioral Health providers in accessing Permanent Supportive Housing/Housing resources for high-needs, qualified patients.


    Housing Navigation Services

    • Gather documents related to housing, including verification of homelessness, verifications of Disability, photo ID, SS card.
    • Coordinate with case managers, peer counselors, etc. to connect Shelter + Care Program clients to Landlord Liaison Services.
    • Assist with completing required paperwork for housing interviews & Oakland Housing Authority briefings, and accompany patients to interviews.
    • Link clients to Health Coach for security deposit assistance (EveryOne Home Fund) and funding for furniture (Seasons of Sharing).


    Priority 2: Housing problem solving & waitlist applications for all TRUST patients


    Housing Problem Solving

    • Ask questions, explore options, facilitate problem solving conversations for at-risk (but not high-needs) patients.
    • Provide education about housing barriers, such as PG&E debts & criminal background through workshops & individual sessions, as needed.
    • Referral to “Clean Slate” programs, East Bay Community Law Center, credit assistance, and BACS Housing Workshops.
    • Coordination with referral to Behavioral Health provider for EveryOne Loan Fund/Medical Respite Requests.


    Housing Waitlist applications

    • Assist patients in exploring housing options through family, friends, and community network.
    • Track/assist with Subsidized Housing opportunities.
    • Monitor housing list-serves for affordable housing wait-list openings.
    • Assist patients in applying for housing wait-list opportunities by offering workshops, group application initiatives, individual support, as needed.
    • Track applications submitted/retain copies by individual patients.


    Priority 3: Health & Human Services Linkage


    Connect clients to Health & Human services resources

    • Needs assessment and referral to agencies that assist with income, medical/mental health, legal services, employment programs, mainstream housing resources.
    • Other activities as assigned by Center Manager.


    • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change while maintaining a positive attitude.
    • Ability to prioritize tasks, work under pressure and complete assignments in a timely manner.
    • Ability to seek direction/approval from on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
    • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
    • Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
    • Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
    • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
    • Willingness to cross-train and perform the functions of reception and support Health & Wellness Coach activities
    • Make appropriate use of knowledge/ expertise/ connections of other staff.
    • Commitment to working directly with low-income persons from diverse backgrounds in a helpful, supportive manner.


    Job Requirement

    • Previous experience in housing related field.
    • Administrative experience in health or social service setting.
    • Knowledge of East Bay housing and social service resources.
    • Previous work providing services to persons who are disabled, homeless, substance users, and/or psychologically impaired.
    • Proficient in Microsoft office word with ability to manage databases.


    Job Preferences              

    • 2 years’ experience with essential duties above.
    • Experience utilizing Electronic Health Records
    • Bachelor’s Degree in Social Work, Health or Human Services field a plus
    • Demonstrated ability and sensitivity to provide services to persons who are disabled, homeless, substance users, HIV (AIDS) infected, and/or psychologically impaired.


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