LifeLong Medical Care

Immediate/Urgent Care Services Manager

Job Locations US-CA-Berkeley
Posted Date 1 week ago(3/7/2018 7:29 PM)
# of Openings


Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for an Immediate/Urgent Care Services Manager to work in Berkeley and San Pablo. The Immediate/Urgent Care Services Manager provides leadership and center management for day-to-day operations of both minimum size immediate/urgent care centers for LifeLong Medical Care. Such management includes service planning, objective setting, marketing, system development, staffing, quality assurance activity and service standards, budget and personnel issues. LifeLong uses team-based care to provide the most efficient and effective care to our patients. This position functions as a critical member of the care team, ensuring team communication, quality care, and patient satisfaction.


LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.


Supervision of Immediate/Urgent Care Staff


  • Oversees center staff to support overall delivery of clinical services in conjunction with the Nurse Supervisor and Chief Medical Director (CMO).
  • Oversees the implementation of physician, mid-level practitioner, and ancillary personnel center schedules including temporary providers in coordination with the CMO.
  • Submits bi-weekly reviewed and approved timesheets/invoices for staff and contractors.

Program Planning, Implementation and Evaluation


  • Evaluates center workflow and activities to improve and optimize efficiency, patient satisfaction, and control of costs.
  • Collaborates with the CAO, Director of Health Center Operations and CMO in initiating policies and plans for overall operation of the urgent care center, and establishment of goals and priorities.

Liaison Activities


  • Meets with the Director of Health Center Operations and the CAO to coordinate clinical and administrative activities as needed.
  • Coordinates LifeLong Medical Care services with external health care agencies and ancillary service providers.
  • Responds to patient complaints, facilitates resolution of conflicts/issues.
  • Attends external planning and coordination meetings with other agencies as assigned.
  • Manages outside service work interface for laboratory, hazardous waste, house­keeping (linen services), and others as required.

Budget and Financial Responsibility


  • Responsible, together with the CAO and CMO, for center financial performance including annual budget development, monthly reviews, and interface with finance department.


Quality Assurance


  • Collaborates with the QI Director and CMO in planning and evaluating program of patient care in accordance with protocols, standardized procedures, legal and regulatory governments and agencies, infection control standards and quality assurance program criteria.
  • Participates in the implementation of the center quality improvement system.
  • Assists the CMO and CAO in the documentation, annual review and update of clinical procedures and patient care protocols.

General Administration


  • Monitors and oversees daily compliance with security protocols and efficiency measures within the center.  
  • Assures that the goals and objectives of LifeLong Medical Care are met in the daily work.
  • Fosters an environment of comfort and trust among co-workers and patients in providing quality health care.
  • Performs additional duties as assigned by the Chief Administrative Officer.


  • Strong organizational skills and ability to develop positive relationships with staff and patients.
  • Ability to work independently and as a team player.
  • Ability to effectively supervise staff and to contribute to staff development.
  • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
  • Ability to effectively present information to others, including other employees, community partners and vendors.
  • Ability to work with individuals and organizations at the local level to build support.
  • Ability to seek direction/approval from on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
  • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
  • Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
  • Commitment to the provision of primary and urgent care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
  • Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
  • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
  • Make appropriate use of knowledge/ expertise/ connections of other staff.
  • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements


  • Master's degree in public health, business, health care administration or related field with three years clinic management experience in an outpatient or related health care setting, OR a Bachelor’s degree in a related field with five years health center management experience, OR ten years health center management experience.
  • Three year’s supervisory experience.
  • Knowledge of finance, accounting or budgeting.
  • Proficient in Microsoft office suite.
  • Demonstrated ability and sensitivity providing services to persons who are disabled, homeless, substance users, HIV (AIDS) infected, and/or psychologically impaired.
  • Ability to work evenings and weekends.

Job Preferences


  • Master’s Degree
  • Community Health Center experience.


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