Lifelong is looking for a Patient Services Assistant to work at our Berkeley site. This is a full-time benefited position, working 40 hours a week. The Patient Services Assistant (PSA) provides administrative support and project coordination for the Patient Services Department. The PSA also serves as LifeLong’s Patient Grievances Coordinator. Reporting to the Director of Patient Services, this position collaborates regularly with call center and other Patient Services staff, Center Managers and Supervisors, and other key staff in order to ensure the highest level of customer service to patients.
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.
We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
Patient Grievance Coordination
Call Center Administrative Support
Support Patient Services Department
Strong organizational, administrative, multi-tasking, prioritization and problem-solving skills Work independently with little supervision, using professional judgment and diplomacy Excellent interpersonal, verbal, and written skills Performs other duties as assigned