LifeLong Medical Care

Health and Wellness Coach

2 weeks ago(1/12/2018 2:09 PM)
# of Openings


LifeLong Medical Care is looking for a Health and Wellness Coach for our TRUST Health Center, Located in Oakland. The position provides case management services with patients experiencing chronic homelessness, substance use disorder and often co-current mental health diagnoses. The coach is part of a dynamic team including medical providers, nurses and mental health professionals. This is a full-time, benefited position working from our center in downtown Oakland. 


LifeLong offers primary care services at 16 health centers that provide an array of medical, dental and behavioral health services. To enhance access to underserved communities, Lifelong also provides care at school health centers, supportive housing locations, urgent/immediate care clinics, an adult day health center and via mobile dental care



We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan. 


  • Accepts warm hand offs of patients between medical and behavioral health providers to facilitate integration of care.
  • Conducts brief interventions with patients regarding alcohol and tobacco use and other behavioral health issues as appropriate.
  • Facilitates psychosocial referrals between TRUST and County Mental Health. Updates wait list, works with clinical staff to develop guidelines for service.
  • Tracks client attendance and follows up on no-shows to support and improve continuity of treatment.
  • Tracks patients’ progress and alerts providers to need for enhanced services.
  • Responsible for data collection, entry and generation of reports.
  • Provides case management services, including referrals to community resources, liaison with medical and mental health providers, troubleshooting around insurance, medication, or transportation issues.
  • Coordinates operation of special projects as assigned by Clinic Director.
  • Outreaches to patients in the community and provides home visits as needed in collaboration with team RN and/or medical assistants
  • Coordinates care closely with other team members to identify patient self-care goals and to assure that medical and psychosocial needs are met.
  • Actively participates in team meetings with internal staff and external partners.
  • Contributes to quality improvement planning and implementation



  • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change while maintaining a positive attitude.
  • Ability to prioritize tasks, work under pressure and complete assignment in a timely manner.
  • Ability to effectively present information to others, including other employees, community partners and vendors.
  • Ability to seek direction/approval from on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
  • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
  • Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
  • Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
  • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
  • Willingness to cross-train and perform the functions of financial eligibility, cashiering and telephone operations.
  • Make appropriate use of knowledge/ expertise/ connections of other staff.
  • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
  • Commitment to working directly with low-income persons from diverse backgrounds, in a helpful, supportive manner.

Job Requirement


  • Administrative experience in health or social service setting.
  • Knowledge of East Bay health and social service resources.
  • Previous work providing services to persons who are disabled, homeless, substance users, and/or psychologically impaired.
  • Proficient in Microsoft office word with ability to manage databases.


Job Preferences


  • Demonstrated ability and sensitivity to provide services to persons who are disabled, homeless, substance users, HIV (AIDS) infected, and/or psychologically impaired.
  • Bilingual in English/Spanish a plus
  • 2 years’ experience with essential duties above.
  • Bachelor’s Degree in Social Work, Health or Human Services field.




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