LifeLong Medical Care

Center Manager

US-CA-Berkeley
2 weeks ago(1/11/2018 7:05 PM)
ID
2018-1643
# of Openings
1
Category
Management

Overview

LifeLong Medical Care has an exciting new opportunity for a Center Manager at our West Berkeley location. The Center Manager provides leadership and clinic management for day-to-day operations of one or more health centers for LifeLong Medical Care.  Such management includes service planning, objective setting, system development, staffing, quality assurance activity and service standards, budget and personnel issues. LifeLong uses team-based care to provide the most efficient and effective care to our patients. This position functions as a critical member of the care team, ensuring team communication, quality care, and patient satisfaction.

 

The ideal candidate is organized, detail oriented and has 5 years of experience in the clinic management of an outpatient clinic, project management and budgeting knowledge. Experience in starting up a new clinic and experience with dental services is preferred. Successful community engagement experience and a commitment to the provision of primary care services to diverse populations is a must. Previous community health experience and bilingual Spanish/English is a plus!

 

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

 

Benefits

We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan. LifeLong Medical Care is an Equal Opportunity Employer.

Responsibilities

The Center Manager provides leadership and center management for day-to-day operations. Such management includes service planning, community outreach, objective setting, system development, staffing, quality assurance activity and service standards, budget and personnel issues. LifeLong uses team-based care to provide the most efficient and effective care to our patients. This position functions as a critical member of the care team, ensuring team communication, integration of medical and dental services, quality care, and patient satisfaction.

    

Budget and Financial Responsibility

  • Responsible, together with the Director of Health Center Operations and Dental Director, for clinic financial performance including annual budget development, monthly reviews, and interface with finance department.

Supervision of Clinic Staff

  • Oversees clinic staff to support overall delivery of clinical services in conjunction with Associate Medical Director and Dental Director.
  • Supervises, trains, and evaluates the performance of the ancillary support personnel including: coordinators, supervisors, other clinic support staff and volun­teers. Jointly oversees nursing and social services staff with the Associate Medical Director and Dental Director.
  • Coordinates the implementation of staff educational programs together with the Associate Medical Director, Dental Director and Human Resources Director, including in-service training agenda to meet the program requirements of ancillary and practitioner personnel.
  • Oversees the implementation of physician, mid-level practitioner, and ancillary personnel clinic schedules including temporary providers in coordination with the Associate Medical Director and Dental Director.
  • Submits bi-weekly reviewed and approved timesheets for providers and staff.

Program Planning, Implementation and Evaluation

  • Evaluates clinic workflow and activities to improve and optimize efficiency, client satisfaction, and control of costs.
  • Collaborates with the Director of Health Center Operations, Associate Medical Director and Dental Director in initiating policies and plans for overall operation of the health center, and establishment of goals and priorities.

Liaison Activities

  • Meets with the Director of Health Center Operations, Dental Director and the Associate Medical Director to coordinate clinical and administrative activities as needed.
  • Coordinates LifeLong Medical Care services with external health care agencies and ancillary service providers.
  • Responds to patient complaints, facilitates resolution of conflicts/issues.
  • Attends external planning and coordination meetings with other agencies as assigned.
  • Manages outside service work interface for laboratory, hazardous waste, house­keeping (linen services), and others as required.

Quality Assurance

  • Collaborates with Associate Medical Director, Director of Health Center Operations and Dental Director in planning and evaluating program of patient care in accordance with protocols, standardized procedures, legal and regulatory governments and agencies, infection control standards and quality assurance program criteria.
  • Participates in the implementation of the Clinic quality improvement system.
  • Assists the Associate Medical Director, Director of Health Center Operations and Dental Director in the documentation, annual review and update of clinical procedures and patient care protocols.

General Administration

  • Monitors and oversees daily compliance with security protocols and energy efficiency measures within the clinic (nightly powering down of equipment and secure lock-up).
  • Attends Board of Director's meetings as assigned.
  • Assures that the goals and objectives of LifeLong Medical Care are met in the daily work.
  • Fosters an environment of comfort and trust among co-workers and patients in providing quality health care.
  • Performs additional duties as assigned by the Director of Health Center Operations.

Qualifications

  • Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
  • Ability to effectively support, motivate and supervise staff, encourage and nurture development and growth, to build a strong and productive team.
  • Strong organizational, administrative, multi-tasking, prioritization and problem-solving skills.
  • Ability to work effectively under pressure in a positive friendly manner and to be flexible and adaptive to change.
  • Ability to work independently and make sound judgments within established guidelines; understand and apply oral and written instructions; establish and maintain effective working relations with staff, clinical providers, managers and external agencies or organizations.
  • Excellent computer application skills.
  • Ability to effectively present information to others, including other employees, community partners and vendors.
  • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
  • Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
  • Make appropriate use of knowledge/ expertise/connections of other staff.
  • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
  • Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
  • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
  • Make appropriate use of knowledge/ expertise/ connections of other staff.
  • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements          

  • Master's degree in public health, business, health care administration or related field with three years clinic management experience in an outpatient or related health care setting, OR a Bachelor’s degree in a related field with five years clinic management experience.
  • Three year’s supervisory experience.
  • Knowledge of finance, accounting or budgeting.
  • Proficient in Microsoft office suite.
  • Demonstrated ability and sensitivity providing services to persons who are disabled, homeless, substance users, HIV (AIDS) infected, and/or psychologically impaired.
  • Ability to work some evenings and Saturdays.

 

Job Preferences

  • Community Health Center experience.

 

Supervisory Responsibility          

  • This position has direct staff supervisory responsibilities

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