LifeLong Medical Care is looking for Patient Services Advocate to be based out of our Administrative Offices in Berkeley.
The Patient Service Advocate is responsible for being part of a multi-disciplinary team to provide service coordination, financial screening, and assist clients in self-care management. Provide assistance to clients and family members in determining eligibility for health services under various private and public health care assistance programs. Assist patients with communications to social services, health options and health center processes.
The ideal candidate has a minimum of two years of social service or administrative experience; excellent customer service to individuals from varying cultural and ethnic backgrounds and knowledge of Medi-Cal and Medicare-related benefits and other programs for low-income clients. The ability to work some evenings and weekends and access to reliable transportation with current insurance is required. Spanish Speaking is strongly preferred and required at some sites. Community Health experience and/or NextGen or eClinicalWorks knowledge a plus!
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.
We offer competitive salaries and excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
• Interviews uninsured/underinsured new and established patients to determine eligibility for health insurances and other programs.
• Assists patients with completing and submitting application through Covered California and other benefit applications.
• Utilizes NextGen/eClincalWorks to enter patient information and research history.
• Schedules, conducts and tracks patient assistance, follow-up and outcomes.
• Coordinates with LifeLong Medical internal staff, and other organizations to resolve patient issues.
• Assists Patient Services Manager with development of protocols and analysis of outcomes.
• Advocates for patients with County and State Social Service agencies by helping file appeals and other actions.
• Assists with writing and revisions of all policies and procedures.
• Conducts outreach with other county organizations to screen uninsured patients for health insurance and/or other programs.
• Participates in community outreach to raise awareness of available health and social services programs.
• Assists and verifying eligibility two days in advance when necessary. Notifies patients when there’s a change in their eligibility or coverage.
• Logs Patient complaints and forward to appropriate party for resolution if necessary.
• Assists with patient portal enrollments.
• Performs other duties as assigned by the Patient Services Manager.
• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Excellent oral and written communication skills.
• Ability to prioritize competing work demands and tasks from clients or staff
• Ability to work effectively and calmly under pressure in a positive, friendly manner
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Willingness to cross-train and perform the functions of financial eligibility, cashiering and telephone operations.
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
• High school diploma or GED.
• Minimum of two years social service or administrative experience in a clinical or social services setting.
• Excellent verbal and written communication skills with ability to communicate effectively with elderly or disabled adults from varying cultural and ethnic backgrounds.
• Proficient in Microsoft office Word, Excel, Outlook.
• Able to work some evenings and weekends.
• Access to reliable transportation with current liability insurance.
• College degree in related field.
• Community or Public Health experience, NextGen or ecCinicalWorks.
• Bilingual English/Spanish is a plus.
• Knowledge of Medi-Cal and Medicare-related benefits and other programs for low-income clients.