LifeLong Medical Care

Community Health Worker - Wellness Center

US-CA-Oakland
2 weeks ago(12/1/2017 4:00 PM)
ID
2017-1608
# of Openings
1
Category
Healthcare

Overview

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Community Health Worker to work at our Wellness Center in East Oakland. This is a full time, 40 hours a week, benefited positionThe Wellness Center Community Health Worker is part of a patient centered Wellness Team which collaborate to develop, coordinate, provide and maintain total wellbeing programming to reduce health risks, encourage healthy lifestyles and create positive health outcomes for East Oakland patients. Responsibilities for this position include support for general clinic services, as well as the coordination of operations in medical reception and the front desk, and participation in quality improvement.

 

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 16 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.

 

Benefits

We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Responsibilities

Direct clinical support       

  • Communicates with patients, documents clearly in the medical record and supports with medical providers to advocate for the patient.
  • Facilitates nonclinical groups and education programs
  • Co-facilitates clinical groups
  • Utilize an EHR system to document patient registration, chief complaint, vital signs, review of systems, medication and health history, community health measures, including tobacco use, pain scale and patient tracking
  • Individualized outreach via phone and face-to-face interaction to communicate provider recommendations to patients
  • Assist patients with scheduling for health education, one on one clinical visits, shared medical visits, group visits and classes
  • Provides logistical and clinical support for all shared medical visits
  • Prepare exam rooms before and after examinations according to clinic infection control procedures
  • Perform basic in-clinic lab tests including but not limited to urine dipstick, hemoglobin A1c, immunizations, glucose levels and other tests ordered by the provider

Programmatic support

  • Advocates for patients and helps them achieve their best health.
  • Responsible for data collection to assist and collaborate with CCA (Chronic Care Assistant)
  • Conducts outreach and enrollment assessments.
  • Functions as a trusted member of the community.
  • Participate in clinical improvement teams, including report development and progress  monitoring
  • Population Management - Work with Wellness Center clinical and administrative staff to improve the quality of care and chronic disease management
  • Other duties as assigned by supervisor

Qualifications

  • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change while maintaining a positive attitude.
  • Ability to prioritize tasks, work under pressure and complete assignment in a timely manner.
  • Ability to effectively present information to others, including other employees, patients, community partners and vendors.
  • Ability to seek direction/approval on essential matters, yet work independently using professional judgment and diplomacy.
  • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
  • Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
  • Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
  • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
  • Make appropriate use of knowledge/ expertise/ connections of other staff.
  • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
  • Commitment to working directly with low-income persons from diverse backgrounds, in a helpful, supportive manner.

 

Job Requirements

 

  • High School diploma or GED.
  • At least three (2) years of progressively responsible work experience in a community-based health care or social service capacity.
  • Previous work providing services to persons who are disabled, homeless, substance users, and/or psychologically impaired.
  • Proficient in Microsoft office word with ability to manage databases.
  • Access to reliable transportation with current license and insurance.

 

Job Preferences              

 

  • Bachelor’s Degree in Social Work, Health or Human Services field.
  • Bilingual in English/Spanish strongly preferred.
  • Experience in Health Education
  • Knowledge of East Bay health and social service resources.

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