LifeLong Medical Care

Case Manager

6 days ago
# of Openings


The Supportive Housing Program supports the provision of integrated, long term, intensive services to homeless and formerly homeless adults with disabilities living in permanent supportive housing sites. LifeLong Medical Care is looking for a Mental Health Case Manager to support and enhance the work of licensed clinical staff providing mental health and health care services. This is a full time, benefited position. Major responsibilities include outreach, assessment, identifying housing and providing and documenting intensive supportive services to homeless clients eligible for specialty mental health services.



  • Conducts outreach to identify and engage homeless adults with mental illness.
  • Conducts ongoing assessment of client needs, strengths, and resources in order to create treatment plan and provide appropriate services to achieve housing stability and promote mental health recovery.
  • Maintains a caseload of 20-25 clients and provides intensive mental health support services.
  • Works in partnership with LCSW to develop mental health treatment plans and assure interventions and services support mental health recovery.
  • Works closely with housing specialist partner organizations and maintains on-going relationship with landlords to support client housing stability.
  • Coordinates closely with benefits advocacy staff to facilitate SSI application process.
  • Participates in regular case conference and team meetings.
  • Documents all services provided in the County specialty mental health medical record system and participates in clinical quality improvement review.
  • Develops and maintains working relationships with outside social service agencies, ensuring that clients and staff have maximum access to community resources.
  • Actively involves clients in the design and delivery of mental health recovery services by ensuring they have an active voice in their goal/service plans.
  • Performs other duties as assigned by supervisor.


  • Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins
  • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
  • Excellent writing skills, including ability to provide quality documentation of mental health specialty services.
  • Ability to understand and serve clients who have serious mental health issues.
  • Ability to effectively present information to others, including landlords, other employees, community partners and vendors.
  • Ability to work with individuals and organizations at the local level to build support.
  • Ability to seek direction/approval from clinical supervisor on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
  • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
  • Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
  • Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
  • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
  • Make appropriate use of knowledge/ expertise/ connections of other staff.
  • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements          

  • High school diploma or GED.
  • Two years conducting outreach and engagement activities.
  • Two years providing case management/social services/outreach including harm reduction and motivational interviewing techniques.
  • One year working in specialty mental health setting
  • Knowledge of psychopathology and treatment modalities for dual diagnosed clients and the ability to assess clients’ bio-psychosocial functioning.
  • Proficient in Microsoft office.

Job Preferences              

  • BA in social work, psychology or related field or three years relevant experience preferred.


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