LifeLong Medical Care

Patient Portal Coordinator

US-CA-Berkeley
1 month ago
ID
2017-1579
# of Openings
1
Category
Healthcare

Overview

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a full time Patient Portal Coordinator to be based out of our call center in Berkeley. This position will work with administrative and clinic support staff to implement the LifeLong Connect patient portal across all LifeLong health centers. The main responsibilities include:

 

  • Recruiting, training, and enrolling patients in LifeLong Connect
  • Monitoring and supporting LifeLong Connect enrollment and usage protocols
  • Providing performance reports to LifeLong Connect project managers
  • Supervise and coordinate telephone outreach. Some Saturdays required.
  • Troubleshooting workflows with clinic staff and call center.
  • Convening and facilitating stakeholder meetings.
  • Tracking key portal measures.
  • Reporting progress to senior management.
  • Manage and respond to portal helpdesk queries

Responsibilities

  • Maintain a thorough understanding of portal functionality and the enrollment process, as well as all portal marketing and information sources.
  • Present LifeLong Connect to patients waiting for their appointments or visiting the clinic for other purposes.
  • Educate patients about LifeLong Connect and answer all related questions about the patient portal.
  • Demonstrate portal features and functionality.
  • Enroll and train patients how to use all portal features and how to get assistance as needed.
  • Train site staff how to enroll and support patients who want to access LifeLong Connect.
  • Identify portal performance issues both technical and user-related.
  • Work with portal project staff, Patient Services department, and LifeLong IT staff to address and resolve issues.
  • Refer patients to community services related to computer literacy.
  • Research, develop, distribute, and maintain educational materials for patients and staff.
  • Support LifeLong Connect oversight group through performance monitoring and reporting, obtaining patient and staff feedback, and communication of data.
  • Other duties as assigned by supervisor

Qualifications

  • Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
  • Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
  • Comfort level with technology, particularly online applications.
  • Excellent interpersonal, verbal, and written communication skills.
  • Excellent problem solving skills
    • Ability to:
      • Effectively present information to others, including patients, providers and other employees, community partners and vendors.
      • Work effectively with individuals and groups to problem solve and build support for solutions.
      • Seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
      • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
      • Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
      • See how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
      • Make appropriate use of knowledge/ expertise/ connections of other staff.
      • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

 

Job Requirements          

  • Bachelor’s preferred  
  • Two years of experience with essential duties above, or the equivalent.
  • Excellent computer skills and experience retrieving, organizing and assessing quantitative data.
  • Strong knowledge and experience using Microsoft office suite (particularly Excel) and online cloud-based systems.
  • Access to reliable transportation with current license and insurance.

 

Job Preferences              

  • Degree in related field.
  • Experience working for a non-profit community health clinic and/or social service organization.
  • Bilingual in Spanish/English, ability to speak fluently read and write; highly desirable.
  • Electronic Health Records experience
  • Working knowledge of community health problems including social and economic factors impacting health status.
  • Experience and sensitivity working with low-income populations, substance users, HIV (AIDS) infected persons, and/or psychologically impaired persons.

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