LifeLong Medical Care

Employee Relations Consultant

US-CA-Berkeley
3 weeks ago
ID
2017-1555
# of Openings
1
Category
Human Resources

Overview

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for an Employee Relations Consultant to join our team in supporting the staff of LifeLong. This is a full-time, exempt position working in our Berkeley main office. 

 

The Employee Relations Consultant provides subject matter expertise for Employee Relations issues. Responsible for investigating and responding to staff complaints and handling other complex, sensitive employee relations cases. Responsible for building and maintaining effective programs to positively support staff and supervisors in the areas of performance management, employee retention, conflict resolution, complaint response and affirmative action compliance.

 

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 10 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

 

Benefits

We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan. LifeLong Medical Care is an Equal Opportunity Employer.

Responsibilities

  • Responsible for investigating and responding to all internal complaints in a timely and objective manner.
  • Immediately identify when the organization has been put on notice and conduct prompt and objective investigations. Keep all parties involved appropriately informed throughout the process. Communicate to corresponding parties when investigations have been closed.
  • Provide consultation, guidance and coaching to supervisors to address employee behavior and performance concerns; provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions.
  • Maintain required documentation including intake and investigative notes, supporting documents and final reports.
  • Assess investigations findings, provide a conclusion and recommendations.
  • Develop an Employee Relations case tracking system.
  • Implement and execute performance management programs, including 90 days introductory period evaluation process and reminders as well as annual performance appraisals.
  • Facilitate training across the organization on topics including communication skills, teamwork, and performance management.
  • Own the separation process for exiting employees and conduct exit interviews and make recommendations for improvement.
  • Manage affirmative action program, including ensuring compliance with established plan and goals.
  • Respond to all internal and external requests for information as it relates to Employee Relations.
  • Partner with Director of HR, outside legal and consulting resources when appropriate.
  • Perform other duties and projects as assigned.

 

Qualifications

  • Exceptional interpersonal and problem solving skills with particular ability to handle sensitive issues in a positive and professional manner.
  • Outstanding oral and written communication skills.
  • Knowledge of Human Resources principles and practices as well as current labor laws.
  • Demonstrated outstanding computer skills, including Microsoft Office and HRIS.
  • Influence and persuasion skills.
  • Ability to work with a sense of urgency and maintain confidentiality.
  • Demonstrated ability to have courageous conversations.

 

 

Education and Experience

  • Bachelor’s degree in Human Resources or related area.
  • Minimum of three years recent experience handling Employee Relations and workplace investigations preferably in a non-profit or healthcare environment.
  • Experience with diverse employee populations and multi-location organizations a plus.
  • Bilingual in English and Spanish a plus but not required.

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