LifeLong Medical Care

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Primary Care Operations Manager

Primary Care Operations Manager

ID 
2017-1552
# of Openings 
1
Job Locations 
US-CA-Berkeley
Posted Date 
9/15/2017
Category 
Management

More information about this job

Overview

The Primary Care Operations Manager Supports the Director of Health Center Operations and the operations management team by providing leadership on special projects and initiatives. Represents the operations department to internal and external stakeholders. Maintains positive relationships with clinician and management teams. Inspires employee engagement across the organization.

 

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 10 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.


Benefits
We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Responsibilities

  • Represents the Director of Health Center Operations to various internal and external stakeholders, i.e. Quality Assurance, Billing, Patient Services, Pharmacy, and Quest
  • Visits clinic sites to maintain relationship with administration, monitor progress on initiatives, collect staff feedback, identify and implement best practices.
  • Collaborates with the LifeLong practice transformation team to develop and implement changes in preparation for rolling out the Alternative Payment Method.
  • Assists with problem identification, data analysis, making recommendations, and developing action plans.
  • Leads improvement and standardization initiatives and reports outcomes for multiple audiences, i.e. Board of Directors, senior management, and staff.
  • Assists with recruitment, development, retention and oversight of management staff.
  • Supports managers with business case development and variance reporting.
  • Assists clinic managers on employment issues including disciplinary actions and compliance with HR policies.
  • Supervises centralized operations staff: Portal Coordinator, Referrals Specialist, and Medical Records Supervisor.
  • Prepares and delivers communications, including meeting agendas, reports and project communication plans.
  • Implements and monitors continuous quality improvement processes and ensures regulatory readiness within the clinical departments.
  • Interprets and integrates federal, state and local laws and regulations.
  • Assists with development and implementation of policies and procedures.

Qualifications

 

  • Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
  • Optimistic outlook, sense of humor, integrity, patience, a desire to learn from experience.
  • High tolerance for ambiguity and ability to adapt quickly to change.
  • Leadership style that fosters respect, collaboration, and innovative approaches.
  • Proactively create and independently move forward multiple complex agendas.
  • Commitment to mentoring and coaching staff to build internal leadership.
  • Operations, business acumen and leadership skills.
  • Ability to analyze and explain financial and program data.
  • Experience leading successful change management with a diverse staff.
  • Strong organizational, administrative, multi-tasking, prioritization and problem-solving skills.
  • Ability to work effectively under pressure in a positive friendly manner and to be flexible and adaptive to change.
  • Ability to effectively present information to others, including other employees, community partners and vendors.
  • Ability to work with individuals and organizations at the local level to build support.
  • Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
  • Work in a team-oriented environment with a number of professionals with different work styles and support needs.
  • Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
  • Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
  • Make appropriate use of knowledge/ expertise/ connections of other staff.
  • Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

 Job Requirements           

  • Bachelor’s degree in public health, business, health care administration or related field.
  • 2-5 years of management experience in an outpatient or related healthcare setting.
  • Excellent leadership and communication skills (both written and verbal) with ability to facilitate understanding across multiple audiences.
  • Flexibility and strong project leadership skills with the ability to drive large, cross-functional programs to meet strategic and tactical goals.
  • Proficient in Microsoft office suite.
  • Access to reliable transportation with current insurance to allow travel among all clinic sites.


Job Preferences

  • Community Health, FQHC experience.
  • Master’s degree