Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for an Eligibility Specialist to be based out of our East Oakland site.
The ideal candidate has a minimum of two years of experience in a primary care setting, excellent customer service to individuals from varying cultural and ethnic backgrounds and knowledge of low-income insurance programs and enrollment processes. The ability to work some evenings and weekends and access to reliable transportation with current insurance is required. Spanish speaking, Community Health experience and NextGen or eClinicalWorks knowledge a plus!
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have 10 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.
We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
As part of the health center front office team, the Eligibility Specialistis responsible for the enrollment of patients into state and county programs. Prepares and submits required eligibility information for all patients, advocates and refers to other programs as appropriate. Maintains statistical records, attends meetings and disseminates information to staff. Performs other duties and projects as assigned.
• Assists patients in identifying and enrolling in new state and/or county programs.
• Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time.
• Acts as advocate between county and patients.
• Assists patients with referrals to CalFresh and other programs.
• Works with front desk staff to ensure that all scheduled and non-scheduled patients are checked for eligibility and that all information is entered accurately and thoroughly.
• Keeps appropriate statistical records.
• Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
• Follows up on incomplete applications in OEA and CalHEERS within 30 days.
• Schedules Medi-Cal appointments for patients to meet with On-site Eligibility Workers.
• Takes all classes and test to become a Certified Enrollment Counselor
• Performs other duties and projects as assigned.
• Strong organizational skills and ability to work effectively under pressure in a positive, friendly manner.
• Excellent verbal and written communication skills. Must be able to communicate at all levels.
• Patient and compassionate when interacting with patients and staff.
• Ability to work independently and as a team player with staff and volunteers.
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement
• High school diploma or GED.
• Two years’ experience in a community health care environment or primary care setting.
• Experience with One e-App and Cal-Win
• Knowledge of Medicare, Medi-Cal, HMO and PPO health insurance policies and procedures.
• Proficient in Microsoft office suite, able to type 35 wpm and produce spreadsheets, tables, and flyers.
• Bilingual English/Spanish speaking (may be preferred, dependent on current staff language capabilities).
• NextGen or eClinicalWorks experience.